Summary
Overview
Work History
Education
Skills
Timeline
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NazrulHisham Zaidan

Senior Sales Order Executive
Ulu Tiram,01

Summary

Successful Executive with over 8years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Senior Sales Order Executive

Rapiscan Systems
Johor Bahru, Johor
11.2016 - Current
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Prepared annual data to determine metrics for operational performance.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.

Service Engineer

Rapiscan Systems
11.2008 - 11.2016
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Ensuring the optimal performance and reliability of equipment and systems through installation, maintenance, and repair. They troubleshoot technical issues, provide on-site or remote support, and adhere to safety and operational standards. Their work involves diagnosing and resolving problems, performing maintenance, and may include assisting with installations or upgrades.

Education

Electrical Engineering

Universiti Teknikal Malaysia Melaka (UTeM)
Malacca, Melaka, Malaysia
04-2008

Diploma - Electrical Engineering

Kolej Universtiti Teknikal Melaka (KUTKM)
Melaka
01.2005 - 04.2008

Skills

Customer relations

Team player

Team leadership

Administrative skills

Timeline

Senior Sales Order Executive

Rapiscan Systems
11.2016 - Current

Service Engineer

Rapiscan Systems
11.2008 - 11.2016

Diploma - Electrical Engineering

Kolej Universtiti Teknikal Melaka (KUTKM)
01.2005 - 04.2008

Electrical Engineering

Universiti Teknikal Malaysia Melaka (UTeM)

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NazrulHisham ZaidanSenior Sales Order Executive