Nazrul Asyraf
Bandar Saujana Putra Selangor
Summary
Dynamic and results-driven professional with experience at Shake Shack Malaysia, excelling in complaint resolution and workplace safety. Proven ability to foster customer loyalty and achieve production goals through effective teamwork and a positive attitude. Adept at managing high-pressure situations while maintaining a flexible schedule to support operational needs.
Overview
3
3
years of professional experience
Work History
Team Member
Shake Shack Malaysia
06.2025 - Current
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Junior Site Supervisor
Gamuda Engineering
06.2023 - 06.2025
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw personnel safety and efforts at work site.
- Worked with personnel and managers to meet strict timelines.
Sales Associate
CU Mart Sdn Bhd
12.2022 - 06.2023
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
SMK Batu Sepuluh Lekir
Perak12.2017
Skills
- Complaint resolution
- Positive attitude
- Flexible schedule
- Workplace safety
- Goal setting and achievement
Timeline
Team Member
Shake Shack Malaysia
06.2025 - Current
Junior Site Supervisor
Gamuda Engineering
06.2023 - 06.2025
Sales Associate
CU Mart Sdn Bhd
12.2022 - 06.2023
High School Diploma -
SMK Batu Sepuluh Lekir