Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nazreen Nazri

Shah Alam

Summary

Results-driven professional with extensive experience in retail management, sales, customer experience, and team leadership. Proven track record of increasing sales, managing brand relationships, enhancing customer satisfaction and property management. Adept at promoting staff training, ensuring safety compliance, and driving business growth in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Retail Manager

Wajanas DNS Enterprise(Shell Malaysia CODO)
09.2017 - Current
  • Increased overall total fuel sales by 50% since 2018, achieving significant growth in key sectors.
  • Improved sales in the NFR sector by 33% through targeted marketing strategies.
  • Managed the financial operations to ensure optimal financial health and stability of the company.
  • Managed customer complaints, reducing lost customers and achieving 100% customer satisfaction.
  • Maintained a safety record with zero major accidents and ensured compliance with health and safety regulations.
  • Led HSE safety training and emergency preparedness initiatives.
  • Managed property readiness and HSE compliance to ensure day to day operation is accordance to brand expectation
  • Directed a team in a fast-paced retail environment, maintaining high performance and corporate standards.
  • Managed brand relationship with local municipal council, community and government agencies
  • Oversaw operations of two co-located businesses (Lim Tayar and Carwash), ensuring adherence to brand standards and enhancing overall site efficiency.
  • Executed marketing campaigns that increased customer traffic by targeting specific demographics.
  • Built and nurtured community relationships, driving sales growth.

Fraud Analyst

Paypal Malaysia Sdn Bhd
08.2016 - 09.2017
  • Responsible for working fraud queues, emails and service requests, as well as other fraud processing items, Analyze account history and trends to make sure all appropriate restriction/dismissal decisions are made

Internship(Tax)

Schlumberger KL Financial Hub
06.2015 - 10.2015
  • Assisting Tax accountant, Involve in computing indirect and direct taxation, Familiar with Oracle and Lawson system

Education

BBA Finance - Accounting And Finance

Multimedia University Cyberjaya
Cyberjaya, Malaysia
08.2016

Malaysia Education Certificate (SPM) -

MJSC Batu Pahat
Batu Pahat, Malaysia

Skills

  • Sales Growth & Management
  • Customer Experience Optimization
  • Team Leadership & Training
  • Health & Safety Compliance
  • Local Municipal,Community,Gov Agencies engagement
  • Problem Solving & Conflict Resolution

Languages

English
Bahasa Malaysia

Timeline

Retail Manager

Wajanas DNS Enterprise(Shell Malaysia CODO)
09.2017 - Current

Fraud Analyst

Paypal Malaysia Sdn Bhd
08.2016 - 09.2017

Internship(Tax)

Schlumberger KL Financial Hub
06.2015 - 10.2015

BBA Finance - Accounting And Finance

Multimedia University Cyberjaya

Malaysia Education Certificate (SPM) -

MJSC Batu Pahat

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Nazreen Nazri