Nazreen Nazri
Shah Alam
Summary
Results-driven professional with extensive experience in retail management, sales, customer experience, and team leadership. Proven track record of increasing sales, managing brand relationships, enhancing customer satisfaction and property management. Adept at promoting staff training, ensuring safety compliance, and driving business growth in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Retail Manager
Wajanas DNS Enterprise(Shell Malaysia CODO)
09.2017 - Current
- Increased overall total fuel sales by 50% since 2018, achieving significant growth in key sectors.
- Improved sales in the NFR sector by 33% through targeted marketing strategies.
- Managed the financial operations to ensure optimal financial health and stability of the company.
- Managed customer complaints, reducing lost customers and achieving 100% customer satisfaction.
- Maintained a safety record with zero major accidents and ensured compliance with health and safety regulations.
- Led HSE safety training and emergency preparedness initiatives.
- Managed property readiness and HSE compliance to ensure day to day operation is accordance to brand expectation
- Directed a team in a fast-paced retail environment, maintaining high performance and corporate standards.
- Managed brand relationship with local municipal council, community and government agencies
- Oversaw operations of two co-located businesses (Lim Tayar and Carwash), ensuring adherence to brand standards and enhancing overall site efficiency.
- Executed marketing campaigns that increased customer traffic by targeting specific demographics.
- Built and nurtured community relationships, driving sales growth.
Fraud Analyst
Paypal Malaysia Sdn Bhd
08.2016 - 09.2017
- Responsible for working fraud queues, emails and service requests, as well as other fraud processing items, Analyze account history and trends to make sure all appropriate restriction/dismissal decisions are made
Internship(Tax)
Schlumberger KL Financial Hub
06.2015 - 10.2015
- Assisting Tax accountant, Involve in computing indirect and direct taxation, Familiar with Oracle and Lawson system
Education
BBA Finance - Accounting And Finance
Multimedia University Cyberjaya
Cyberjaya, Malaysia08.2016
Malaysia Education Certificate (SPM) -
MJSC Batu Pahat
Batu Pahat, MalaysiaSkills
- Sales Growth & Management
- Customer Experience Optimization
- Team Leadership & Training
- Health & Safety Compliance
- Local Municipal,Community,Gov Agencies engagement
- Problem Solving & Conflict Resolution
Languages
English
Bahasa Malaysia
Timeline
Retail Manager
Wajanas DNS Enterprise(Shell Malaysia CODO)
09.2017 - Current
Fraud Analyst
Paypal Malaysia Sdn Bhd
08.2016 - 09.2017
Internship(Tax)
Schlumberger KL Financial Hub
06.2015 - 10.2015
BBA Finance - Accounting And Finance
Multimedia University Cyberjaya
Malaysia Education Certificate (SPM) -
MJSC Batu Pahat
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