Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAZRATUL FAREHA MD JAIS

Setapak, Selangor

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

3
3
years of professional experience

Work History

Crew Member

Burger King
02.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Retail Cashier

Family Mart
04.2023 - 09.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.

Assistant Manager

7E Cafe
03.2021 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Smk Teknik Klang
Klang, Selangor, Malaysia
11.2008

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Interactive communication skills
  • Self-discipline
  • Customer Engagement
  • Hospitality service expertise
  • Visual Communication
  • Creativity and Innovation
  • Inventory Restocking
  • Order Management
  • Performance Improvement
  • Supplies Monitoring and Restocking

Languages

Malay
Native language
English
Intermediate
B1

Timeline

Crew Member

Burger King
02.2024 - Current

Retail Cashier

Family Mart
04.2023 - 09.2023

Assistant Manager

7E Cafe
03.2021 - 02.2023

High School Diploma -

Smk Teknik Klang
NAZRATUL FAREHA MD JAIS