Experienced IT Programmer and application production support with over 6 years of experience. Information Systems professional with diverse experience across the analysis, troubleshooting, management and testing in various systems platform. Client-facing Application Support Analyst with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Performed daily BAU production support and demonstrated troubleshoot and resolved production outage or issue with timely manner. Working closely with both Level-1 support and project team on both minor change and project release and deployment. Experience support various treasury platform system include TLM recon, Treasury Collateral Management and Trade Confirmation application.
Responsibility:
Conducted and managing a new software releases from systems development, testing, production deployment and ensuring continued support of service thereafter. Diagnosed and resolved malfunctions of the systems or programs through troubleshooting. Provided 24/7 support for client-based applications, file and data feeds and batch processes to prevent impact to business.
Responsibilities:
Experience working in Treasury related system and collaborate with end-user from various sector include Front-end, Back-end and Market Risk in managing, support, and deliver application changes and projects. Follow-up closely on the system production issue, perform troubleshooting and monitoring system daily batch. Responsible to developing SQL program, UNIX Shell Scripting and perform system testing based on SDLC process after analyzing the user requirement, from minor system enhancement to project change related.
Responsibilities:
Software:
Technical Proficiency:
Skills:
Retail POS labelles Project (2021) (With DHL)
This project is part of solution to allow pick-up shipment without a multiple or printed waybill being available and to enhance and elevate the customer experience. The objective of this project follow the current tends which shipment process can be done digitally from beginning to an end.
Responsibility:
Technology Use: Web-based system (JAVA and TOMCAT), MS SQL DB, Red Hat Openshift platform, Github, Jenkins, JSON.
BRFX handling process (2019) (With Maybank)
This is one of the initiative to enhance the current BRFX file process for better process and handling. The objective is resolve the failure when processing the file and remove all the manual recovery. In general, BRFX file contain thousand of FX trade record which the trading happen at branches and by end of day Kondor+ application will received the files via Branch FX system to be processed for back-end Treasury user to perform accounting, balancing which later to be sent to downstream.
Responsibility:
Technology Use: Kondor+, SQL and UNIX scripting, File Transfer Protocol (FTP), ASG-Zena
GTRMS Project Deliverable (2016-2017) (With Maybank)
The project also known as Global Trade Market Solution.Objective of this project is to comply with new business operation and process for end-user from Global Trading, which include data refresh, to generate an automation trade report and other related changes as per user requirement throughout the project timeline.
Responsibility:
Technology use: Kondor+ suite, Sybase (MySQL), Unix shell scripting and Cronjob Scheduler.