Nazira Zolkafli
IT Application Analyst And Engineer
Kuala Lumpur
Summary
Experienced IT Programmer and application production support with over 6 years of experience. Information Systems professional with diverse experience across the analysis, troubleshooting, management and testing in various systems platform. Client-facing Application Support Analyst with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Support Analyst, Manager 6
E2 Power Pte. Ltd. (OCBC Subsidiary)
Kuala Lumpur
2022.08 - Current
Performed daily BAU production support and demonstrated troubleshoot and resolved production outage or issue with timely manner. Working closely with both Level-1 support and project team on both minor change and project release and deployment. Experience support various treasury platform system include TLM recon, Treasury Collateral Management and Trade Confirmation application.
Responsibility:
- Delivered guide and lead L1 support team in production issue handling for treasury system related.
- Collaborated with vendors for root cause finding, perform end-to-end testing and implement fixes into production.
- Monitored system performance via Control-M to sustain system stability and identify potential issues.
- Maintained and updated troubleshooting documentation via Confluence to keep employees up to speed.
- Ensure incident ticket raised to be closed in timely manner.
- Created and execute preventive Shell/Windows Script to reduce recurring outage which cause financial impact and manual recovery.
Application Support Analyst
DHL Information Services (Asia-Pacific) Sdn. Bhd.
CYBERJAYA
2020.07 - 2022.08
Conducted and managing a new software releases from systems development, testing, production deployment and ensuring continued support of service thereafter. Diagnosed and resolved malfunctions of the systems or programs through troubleshooting. Provided 24/7 support for client-based applications, file and data feeds and batch processes to prevent impact to business.
Responsibilities:
- Interacted with clients to resolve issues and answer software-related questions.
- Actively support OpenShift based system with auto-deployment via
Jenkins and GIT. - Involved in all testing procedures and wrote test cases and scenarios during testing phase of project and changes.
- Resolved average 30-45 incident ticket per weekly and have delivered and implemented average 20 changes and project related.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Provided training to end users on new and updated systems and software.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
IT Executive
Maybank Group Technology
Kuala Lumpur
2016.05 - 2020.06
Experience working in Treasury related system and collaborate with end-user from various sector include Front-end, Back-end and Market Risk in managing, support, and deliver application changes and projects. Follow-up closely on the system production issue, perform troubleshooting and monitoring system daily batch. Responsible to developing SQL program, UNIX Shell Scripting and perform system testing based on SDLC process after analyzing the user requirement, from minor system enhancement to project change related.
Responsibilities:
- Created SQL program enhancement due to requirement changes. Unix automation shell scripting, scheduling and FTP automation process. Perform Data migration from old to new server.
- Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence and manual intervention from users.
- Knowledge with LINUX/UNIX command, shell scripting, Cronjob maintenance and experience in Database such as Sybase and MS SQL (SSMS) which is needed for system monitoring, maintenance and support automated FTP task and process.
- Build program to extract Big Data for both user reporting and data warehouse.
- Handling and maintain documentation for all development and BAU enhancement such as Functional/Technical requirement system, SIT/UAT test plan and execution.
- Experience in Bank IT Disaster Recovery plan, testing and migration.
- Developed new or existing SQL procedures for requirements needs which include analysis, testing, scripting and documentation to strengthen quality and functionality of business-critical applications.
- Delivered approximately 45 system changes or enhancement per year and handling maximum 3 incident ticket per day.
Education
Bachelor Degree - Computer Science
Universiti Teknologi Mara (UiTM)
Jasin, Melaka 2013.03 - 2016.01
Diploma - Computer Science
Institut Profesional Baitumal (UiTM)
Kuala Lumpur 2010.07 - 2012.12
Additional Information
Software:
- Very Good - Sybase, Microsoft SQL server Management Studio, Mobaxterm/Putty, WinSCP, GITHub, ServiceNow, Kondor+ Suite by Finastra
- Good - Oracle SQL Developer, Red Hat Openshift V3/V4,
- Average - Axe: Testing Tools, Micro Focus Unified Testing, Splunk Monitoring Tools, Jaspersoft iReport, Fusion Kondor, IBM Tools - Rational Team Concert (RTC), Control-M
Technical Proficiency:
- Very Good - MySQL, Unix/LINUX command and shell scripting, XML, HTML, Oracle, MSSQL
- Good - JSON, Open Shift
- Average - Mongo SQL, Javascript, Python
Skills:
- Requirements analysis, Troubleshooting, Project Management, Multitasker, Automation process, DevOps knowledge
Accomplishments
Retail POS labelles Project (2021) (With DHL)
This project is part of solution to allow pick-up shipment without a multiple or printed waybill being available and to enhance and elevate the customer experience. The objective of this project follow the current tends which shipment process can be done digitally from beginning to an end.
Responsibility:
- Working closely with different stakeholder from Project Manager, Business user and development team to deliver and ensure the project requirement are met.
- Performing technical testing extensively and collaborate with development team to come out a better solution for testing defect found during testing.
- Verifying the release note for production release which include migration steps, rollback process, DB and application configuration patches/updates and other configuration needed during production release day.
- Production migration involvement for all module - Main, Reseller and Admin. Post-production and hypercare support after the production release.
- Provide the knowledge transfer to team member on the new functionality offer in the Retail-POS system and support required during hypercare duration.
Technology Use: Web-based system (JAVA and TOMCAT), MS SQL DB, Red Hat Openshift platform, Github, Jenkins, JSON.
BRFX handling process (2019) (With Maybank)
This is one of the initiative to enhance the current BRFX file process for better process and handling. The objective is resolve the failure when processing the file and remove all the manual recovery. In general, BRFX file contain thousand of FX trade record which the trading happen at branches and by end of day Kondor+ application will received the files via Branch FX system to be processed for back-end Treasury user to perform accounting, balancing which later to be sent to downstream.
Responsibility:
- Collaborate with different stake holder from front-end and back-end treasury user to come out with plan and better solution.
- Enhancing both SQL and Unix scripting to meet user requirement and achieve the objective of initiative.
- Roll-out the automate process for SIT, user testing (UAT) and verification before production implementation.
- Working closely with automation team to place the process in ASG-Zena platform for better monitoring.
Technology Use: Kondor+, SQL and UNIX scripting, File Transfer Protocol (FTP), ASG-Zena
GTRMS Project Deliverable (2016-2017) (With Maybank)
The project also known as Global Trade Market Solution.Objective of this project is to comply with new business operation and process for end-user from Global Trading, which include data refresh, to generate an automation trade report and other related changes as per user requirement throughout the project timeline.
Responsibility:
- Preparing and maintaining all documents related such as Functional and Technical Requirement, test plan and test script.
- Enhancing more than 15 SQL procedure for user reporting include auto-rate saving, to generate and schedule ROMS also known as Ringgit Operation Monitoring System (ROMS) for Bank Negara reporting which later to be automated via UNIX scripting and scheduled using Cronjob scheduler.
- Collaborate with end-user to come out with business solution and support user through out the testing process.
- Create a SQL program to extracting trade data which include Forex, Money Market and Bonds product and converting it into standard format before migrating the data to a new server for better system perform.
- Support the post-production migration and maintaining the system to avoid any issue which can cause disruption to the business.
Technology use: Kondor+ suite, Sybase (MySQL), Unix shell scripting and Cronjob Scheduler.
Timeline
Senior Support Analyst, Manager 6
E2 Power Pte. Ltd. (OCBC Subsidiary)
2022.08 - Current
Application Support Analyst
DHL Information Services (Asia-Pacific) Sdn. Bhd.
2020.07 - 2022.08
IT Executive
Maybank Group Technology
2016.05 - 2020.06
Bachelor Degree - Computer Science
Universiti Teknologi Mara (UiTM)
2013.03 - 2016.01
Diploma - Computer Science
Institut Profesional Baitumal (UiTM)
2010.07 - 2012.12
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