Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Generic
Nazhatul Athirah Binti Mohd Salim

Nazhatul Athirah Binti Mohd Salim

Retail Assistant
Seremban,Negeri Sembilan

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Retail Sales Associate

Aishop Online Solution (M) Sdn Bhd
Petaling Jaya, Selangor
04.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Support Clerk

Sigma Technology Sdn Bhd
05.2015 - Current
  • Continuously updated personal knowledge of company products and services to provide accurate information in supporting customers.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service

Noel Gifts Malaysia
04.2014 - 05.2015
  • Delivered excellent customer service by addressing inquiries promptly and courteously.
  • Ensured timely delivery of requested materials, improving overall customer service quality.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Maintained strong customer relations and effective customer service standards.

Store Assistane

Noel Gifts Malaysia
11.2013 - 04.2014
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.

Operator

Basset Sdn Bhd
01.2011 - 09.2012
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Education

SPM - Pass

Sekolah Menengah Kebangsaan Infant Jesus Convent
Banda Hilir, Melaka

Skills

  • Problem Solving

  • Team Player

  • Presentation Skill

Microsoft Office

  • Fast Learner

  • Work Under Pressure

  • Friendly

  • Easy Going

Personal Information

ID Number: 931102-14-6648

Interests

Swimming

Travelling

Timeline

Retail Sales Associate

Aishop Online Solution (M) Sdn Bhd
04.2022 - Current

Customer Support Clerk

Sigma Technology Sdn Bhd
05.2015 - Current

Customer Service

Noel Gifts Malaysia
04.2014 - 05.2015

Store Assistane

Noel Gifts Malaysia
11.2013 - 04.2014

Operator

Basset Sdn Bhd
01.2011 - 09.2012

SPM - Pass

Sekolah Menengah Kebangsaan Infant Jesus Convent

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Nazhatul Athirah Binti Mohd SalimRetail Assistant