NAVINTHIRAN CHANDRU
Senior Collection Specialist
KUALA LUMPUR
Summary
Skilled Collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled Collections Specialist offering 3 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
3
3
Certifications
Work History
Collector Agent (Under RHB Bank)
Persolkelly Malaysia Sdn Bhd
02.2022 - Current
- XDPD & 31DPD Bucket
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Customer Service Representative
TELEKOM MALAYSIA (UNIFI)
09.2019 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Executive
GSC CINEMA MID VALLEY
05.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative Assistant
DOCUMATION SDN BHD
12.2018 - 4 2019
- Admin dept - Doing administrative and clerical tasks (such as scanning or printing)
- Preparing and editing letters, reports, memos, and emails.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
SPM (ARTS STREAM) -
SMK VIVEKANANDA
Skills
- Negotiation
- Persuasion techniques
- Collections best practices
- Teamwork and collaboration
- Time management
- Multitasking
- Excellent negotiation skills
- Financial analysis
- Data analysis
- Debt negotiation
- Payment processing
- Collection strategies
- Call center experience
- Performance improvements
Certification
MSSM
Additional Information
- Top Collector Persolkelly for Q1 , Q2 & Q3
- Top Collector XDPD- Personal Financing Team For Quarter 3 2023 (146.11% based on scorecard)
- Top Collector XDPD- Personal Financing Team For Quarter 4 2023 (254.91% based on scorecard)
- Top Consistently Achiever For Average Scorecard > 100% Year 2023 (145.35% based on scorecard)
- Top Collector 30DPD-Personal Financing Team For Quarter 4 2024 (105.11% based on scorecard)
- Top Collector 4 for (CC,PF,CCPF,WOFF) Of The Year 2023 with average score 145.35%
- Compliment Letter For Service Rendered For The Year Of 2023.
- Zero Medical Leave For The Year 2023.
Timeline
Collector Agent (Under RHB Bank)
Persolkelly Malaysia Sdn Bhd
02.2022 - Current
Customer Service Representative
TELEKOM MALAYSIA (UNIFI)
09.2019 - 01.2022
Customer Service Executive
GSC CINEMA MID VALLEY
05.2019 - 08.2019
Administrative Assistant
DOCUMATION SDN BHD
12.2018 - 4 2019
SPM (ARTS STREAM) -
SMK VIVEKANANDA
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