Navindran Murthy
PMP | ITIL | CDCP | CKA | AZURE ADMINISTRATOR | VMWARE | LMS | MES | SAP | ERP | DCIM | PaaS, IaaS, SaaS |
Skudai, Johor
Summary
Experienced IT professional with over 18 years of expertise in technical project support, network management, system integration, and IT infrastructure. Skilled in server administration, hardware deployment, network security, and disaster recovery. Proven track record in managing complex IT projects, optimizing system performance, and delivering training to ensure seamless user experience. Leadership experience over 6 years Set team KPI, guiding, motivating, and managing a team to achieve organizational goals. Adept at leading teams, driving process improvements, and ensuring compliance with industry standards. Holds certifications in PMP, ITIL, CKD, AZURE, VMware, CCNA, and more. Seeking an IT Management\Lead\Operation\DCIM\DCFM role to leverage my comprehensive skill set in enhancing IT operations and achieving organizational goals.
Overview
21
21
years of professional experience
12
12
Certifications
Work History
IT Engineer
Qualcomm RF360
01.2017 - 02.2025
- Technical Project Support: Assist complex projects by addressing all technical aspects and ensuring seamless application functionality for both internal and external systems.
- Application Data Analysis: Analyze data across state-of-the-art IT systems to optimize application performance and address system inefficiencies effectively, UAT test.
- Training & User Enablement: Conduct training sessions for key and power users, ensuring optimal utilization of IT systems and driving user proficiency.
- Server & Network Management: Perform server backup, patching, migration, and network patching. Implement switches and maintain robust production server infrastructure to ensure system reliability.
- System Integration & Administration: Manage MES 2020 integration for V4 hosts (Systema James) and administer critical systems such as Sophos, eSPC, PM utilities, eTicket, and gateway servers.
- Hardware Deployment & Maintenance: Oversee server and PC deployment, vSphere 6.7 configurations, tape backups, and asset inventory, including disposal, to maintain updated hardware infrastructure.
- Process Improvement & Documentation: Create troubleshooting documentation, daily and monthly reports, and system improvement proposals. Execute task plans, resource allocation, and UAT rollouts to enhance operational efficiency.
- AI Project coordinator for AWS: rack allocation 'liquid based', GPU server 'H100' deployment, structure cabling planning, cross connect planning and setup the monitoring sensors, troubleshooting documentation preparation and SLA alignments settings.
- Ad Hoc Support & Audits: Provide on-demand support for shifts, hardware, and system infrastructure and facilitate audits with detailed reporting and maintain compliance through skill set matrices and updated forms.
- Shift Leadership & Coordination: Set team KPI, guiding, motivating, and managing a team to achieve organizational goals. This includes setting clear goals, delegating tasks, providing support and feedback, fostering communication, and ensuring the team's overall success.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
IT Support Engineer
Activ Technology Pte. Ltd.
02.2015 - 01.2016
- Network Installation & Configuration: Installed, configured, and maintained Windows 2012 network environments, both physical and virtual, ensuring seamless operations and network performance.
- AntiSpam Management: Managed and configured Cisco Ironport for AntiSpam solutions, protecting the organization from email threats and enhancing network security.
- Active Directory & Messaging System Management: Administered and troubleshot Windows 2012 Active Directory and Exchange 2013 messaging systems, ensuring system stability and effective communication across the network.
- Cluster Configuration & Management: Installed and configured Microsoft Windows clusters in both physical and virtual environments, optimizing system reliability and performance.
- Network Security & Disaster Recovery: Secured, audited, and hardened network resources, preventing and recovering from internal and external threats, using McAfee, Acronis, and EMC storage & backup solutions.
- Windows Server Administration: Administered and maintained Windows servers, addressing technical escalations from L1 and HelpDesk teams to resolve critical issues efficiently.
- Mailbox Management & Migration: Managed 36 mailbox servers, 300 databases, and 100k users' mailboxes across two data centers, including the successful Exchange 2007 to Exchange 2013 migration for 100,000 users.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Associate Engineer Data Center
Singapore Telecommunication
05.2010 - 02.2014
- Backup Monitoring & Management: Monitored and maintained daily backup jobs and schedules on both Veritas and Omni backup systems, ensuring data integrity and compliance with customer requirements for offsite retention.
- Network Monitoring & Troubleshooting: Managed network monitoring through BMC consoles and video walls, performing first-level troubleshooting using PING, TRACERT, and SNMP, ensuring server and service performance met defined parameters.
- Leased Circuit Maintenance & Provisioning: Responded to faults on leased circuits, isolating, testing, diagnosing, and rectifying issues within specified timeframes while coordinating with exchanges for major circuit testing and provisioning new leased circuits.
- Infrastructure & Facility Monitoring: Oversaw building facility alarms, coordinating with managing agents & vendors to address alerts and prepared weekly USSB reports & coordinated planned outages with building property teams.
- Shift Leadership & Coordination: Prepared duty schedules for NOC engineers, ensuring all daily tasks were updated, and managed ticket statuses by coordinating open and closed tickets, ensuring smooth workflow within the team.
- Customer Access & Security Management: Handled customer access requests and maintained high NOC security standards, managing network/cable patching and providing cross-connections as per customer requirements.
- Enhanced product reliability through thorough testing, quality control measures, and regular maintenance.
- Collaborated with cross-functional teams to develop and implement engineering projects on time and within budget.
System & Network Administrator
RMA Technology @ HP school project
02.2009 - 05.2010
Test Engineer
Flextronics Malaysia @ HP printer & plotter
06.2004 - 02.2009
Education
M.D. - E-Learning
Wawasan Open University
Malaysia , Johor 04.2001 -
Bachelor of Science - Computer Systems and Networks
Wawasan Open University
Johor Bahru, Johor 04.2001 -
High School Diploma -
Cosmopoint College
Johor Bahru, Johor 04.2001 -
Skills
Technical Project Support
Application Data Analysis & Optimization
Training & User Enablement
Server & Network Management
System Integration & Administration
Server & Rack deployment Data Center
Hardware Deployment & Maintenance
System administration
Certification
PMP Aug 2025
Awards
Singtel Spot Award (2x) Achieving Excellence in Customer Service Singapore Telecommunication 2011
SOFTWARE SKILLS
Operating Systems: Windows Server 2000, 2003, 2008, 2012, 2016, 2019 , Windows XP/Vista/7/8/10/11 , Linux , Cisco IOS
Networking & Security: TCP/IP ,DNS,Load Balancing,Firewall Technologies: FortiGate, SonicWall, Juniper, ASA, IPS/IDS, IRONPORT, Checkpoint, SIEM, NAC,Spam Filtering
Backup & Recovery Tools: Shadow Protect, Acronis, Veeam, Netapp
Virus Protection Utilities: Microsoft Security Essentials ,Sophos,Symantec
Email Systems & Messaging: Microsoft Exchange 2000, 2003, 2007, 2010, 2013 , M365 & O365, Microsoft Active Sync Policy for Mobile Devices
PKI, TLS , S/MIME
Active Directory & System Administration: Active Directory Administration Utilities, ADSI Editor, WINS, DNS , DHCP, IIS, WSUS, Group Policy Management, DAG Group
Hardware & Virtualization: NAS, Dell Servers, IBM Servers, HP Servers, VMware, VDI
Monitoring tools & Remote tools: SCADA, SOLAR WIND, PRTG, DATA DOG, Zabbix, Nagios, BMS @Schneider Electric, BOSCH. Johnson Control, EMERSON, TYCO, VNC, TEAM VIEWER, Beyond Trust @PAM, Hp Open view
Cyber Security Tools: Carbon Black, Splunk, Blue Cat, Flexera, PRA @PAM
Business Solution Applications: SAP – S4/HANA, FIORI, PM, MES V4, RMS- Recipe Management System Production, BAAN ERP
Ticketing Applications & Tracking tools: Service Now, Remedy, Pegasus, JIRA, Share Point, Confluence
Cloud Platform Knowledge: Docker, Kubernetes Administration, PaaS,Iaas,Saas models, Azure, AWS
Timeline
IT Engineer
Qualcomm RF360
01.2017 - 02.2025
IT Support Engineer
Activ Technology Pte. Ltd.
02.2015 - 01.2016
Associate Engineer Data Center
Singapore Telecommunication
05.2010 - 02.2014
System & Network Administrator
RMA Technology @ HP school project
02.2009 - 05.2010
Test Engineer
Flextronics Malaysia @ HP printer & plotter
06.2004 - 02.2009
M.D. - E-Learning
Wawasan Open University
04.2001 -
Bachelor of Science - Computer Systems and Networks
Wawasan Open University
04.2001 -
High School Diploma -
Cosmopoint College
04.2001 -
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