Photo editing
Navind Rao
Customer Management Executive
Subang Jaya,Selangor
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Proficient Customer management Specialist delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in management data. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Jobstreet job availabiliies expertise, including competitive offerings, pricing and market positioning.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
4
4
Languages
Work History
Kitchen Prep Cook
Old Town White Coffee
Taipan, Selangor
01.2014 - 06.2014
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Banquet Server
Hotel Shangri-la, 4 Points By Sheraton
Puchong, Selangor
09.2014 - 10.2016
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Arranged linens and table settings according to seating plan and event theme.
Retail Sales Assistant
MINISO Japan
Subang Jaya, Selangor
01.2017 - 07.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Approached browsing customers to initiate conversations to determine buying preferences.
Retail Salesman
Thundermatch Technology
Kuala Lumpur, Selangor
07.2017 - 05.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Assistant Crew Leader
Lazada (Lelexpress)
subang mewah, selangor
06.2018 - 11.2019
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.
- Trained team on all aspects of operating procedures and company services.
- Provided information about current and future events at facility.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
Cinema Crew Member
Golden Screen Cinemas
USJ 7, Selangor
12.2019 - 03.2020
- Assisted with keeping venue safe, clean and presentable for guests.
- Guided guests to exits and offered direct assistance in case of emergency.
- Partnered with team members to complete venue opening and closing checklists.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Assisted patrons by giving directions to areas inside or outside venue.
- Reviewed tickets for authenticity and applicability to particular event.
- Assisted patrons with seating by giving directions and lighting paths.
- My career end here on march 2020 due pandemic crisis.
Customer Service Professional
Telecom Malaysia
Kuala Lumpur, Selangor
02.2021 - 10.2022
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Telemarketing Sales Representative
SRG ASIA PACIFIC
Kuala Lumpur, Wilayah Persekutuan
10.2021 - Current
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
Customer Management Executive
Telecontinent Sdn Bhd
BANGSAR SOUTH, KUALA LUMPUR
01.2022 - Current
- Utilized critical thinking skills and decisive judgment to work with minimal supervision.
- Developed projects and tracked performance.
- Led communication and change management for organizations.
- Provided team with tools to complete deliverables.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
GED -
Sekolah Menengah Kebangsaan USJ 8
USJ 8 01.2008 - 11.2013
High School Diploma -
Kolej Masa
Puchong Prima 04.2014 - 09.2017
Skills
Image manipulation
Accomplishments
- Collaborated with team of 2 in the development of Pet Grooming System.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully pitched 4 videos and show concepts within a 2 months time period.
Software
Graphic designing (Photoshop)
Basic microsoft office
Photography
Video editing
Certification
Jungle tracing
Interests
Drawing
Audio and video editing
Currency collection
Gaining knowledge and skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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sports
Badminton is a quite a demand, a very tactical and speed particularly in the world of sports, the fastness and the quickness is best for badminton. At an elite level, they are often required to perform at the limits of speed, agility, flexibility, endurance and strength. the varied potential stresses of competitive play are considerable. It is essential that I involved with modern games ought to be familiar with the physiological (Fitness) requirements of the game and how badminton fitness can be enhanced.
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Customer Management Executive
Telecontinent Sdn Bhd
01.2022 - Current
Telemarketing Sales Representative
SRG ASIA PACIFIC
10.2021 - Current
Customer Service Professional
Telecom Malaysia
02.2021 - 10.2022
Cinema Crew Member
Golden Screen Cinemas
12.2019 - 03.2020
Assistant Crew Leader
Lazada (Lelexpress)
06.2018 - 11.2019
Retail Salesman
Thundermatch Technology
07.2017 - 05.2018
Retail Sales Assistant
MINISO Japan
01.2017 - 07.2017
Banquet Server
Hotel Shangri-la, 4 Points By Sheraton
09.2014 - 10.2016
High School Diploma -
Kolej Masa
04.2014 - 09.2017
Kitchen Prep Cook
Old Town White Coffee
01.2014 - 06.2014
Graphic design
08-2013
Marathon (1 malaysia 1 run)
05-2012
Jungle tracing
09-2011
GED -
Sekolah Menengah Kebangsaan USJ 8
01.2008 - 11.2013
sports
Badminton is a quite a demand, a very tactical and speed particularly in the world of sports, the fastness and the quickness is best for badminton. At an elite level, they are often required to perform at the limits of speed, agility, flexibility, endurance and strength. the varied potential stresses of competitive play are considerable. It is essential that I involved with modern games ought to be familiar with the physiological (Fitness) requirements of the game and how badminton fitness can be enhanced.
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