Navin Gunna
L1 Support Desk Analyst
Subang Jaya,Selangor
Summary
Computer science graduate seeking new software development related career opportunities. Possesses some IT and software development experience. Very passionate about data management and storage.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Level 1 IT Support Desk Analyst
Atos Global IT Solutions
Cyberjaya, Selangor
07.2021 - Current
- Worked the night shift to assist office workers from SIEMENS US and Canada
- Provided on the spot assistance as well as scheduled calls to assist users
- Provided support for a whole range of internal and external software
- Levelled up from call taker to SLA manager in backlog (with an average log and route time of 26 minutes)
- Near perfect attendance record, no disciplinary issues within office
- Fixed some L2 issues through internet searches and registry manipulation
- Made extensive use of technical documents, knowledge bases and internet searches to solve different types of software issues
- Provided extensive inter-department support to fledgling projects: I.E. Siemens Healthineers worldwide
Junior Electrician
Standards & Competency Sdn Bhd
Subang Jaya, Selangor
11.2020 - 01.2021
- Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
- Handled installation of electrical components by splicing, joining and connecting wire.
- Worked under supervision of Senior Electrician to learn trade and develop electrical knowledge.
- Performed detailed tests on electrical systems after completing installations, replacements and repairs.
- Used various measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps to complete installations and repairs.
Junior .NET Developer
Agmo Studio
Subang Jaya, Selangor
07.2020 - 11.2020
- Modified existing .NET core software to correct coding errors, upgrade interfaces and improve overall performance.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Studied and integrated many third party APIs for new and existing .NET Core apps
- Used C#, T-SQL and Angular JS to create applications based on software requirements
R&D Intern
Recogine Technologies Sdn. Bhd.
Putra Heights, Selangor
01.2020 - 04.2020
- Developed prototype applications (including documentation) based on provided requirements
- Created bash shell scripts and configured Docker containers for existing in house software
- Integrated updates and optimization fixes for existing in house AI number plate detection algorithm
- Learned and utilized Android Studio, Vue Js and Python Flask for majority of department developed projects
Cashier
Nomms Bandar Sunway
Bandar Sunway, Selangor
01.2019 - 06.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Fry Cook
myBurgerLab Sunway
Subang Jaya, Selangor
03.2018 - 08.2018
- Operated deep fryer and griddle to cook and prepare meals at fast rate.
- Maintained clean kitchen by wiping down counters and sinks, taking out trash and recycling and sweeping and mopping floors.
- Stayed informed of daily menu to help coordinate cooking times.
- Tested temperatures of food at specified intervals by using food thermometers.
- Prepared for food service by butchering meat, chopping vegetables and preparing sauces.
- Cleaned, stocked and restocked workstations and display cases.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
Bachelors of Computer Science (BsC Hons.) - Computer Science
Sunway University
Bandar Sunway 01.2017 - 03.2020
Monash University Foundation Year - Foundation
Sunway College
Bandar Sunway 01.2016 - 12.2016
SPM -
Sekolah Menengah Seafield
Subang Jaya 01.2009 - 12.2013
Skills
HTML
CSS
JavaScript
SQL
C#
Angular JS
Python
Micrsoft Word
Microsoft Excel
MongoDB
Customer Communication
Timeline
Level 1 IT Support Desk Analyst
Atos Global IT Solutions
07.2021 - Current
Junior Electrician
Standards & Competency Sdn Bhd
11.2020 - 01.2021
Junior .NET Developer
Agmo Studio
07.2020 - 11.2020
R&D Intern
Recogine Technologies Sdn. Bhd.
01.2020 - 04.2020
Cashier
Nomms Bandar Sunway
01.2019 - 06.2019
Fry Cook
myBurgerLab Sunway
03.2018 - 08.2018
Bachelors of Computer Science (BsC Hons.) - Computer Science
Sunway University
01.2017 - 03.2020
Monash University Foundation Year - Foundation
Sunway College
01.2016 - 12.2016
SPM -
Sekolah Menengah Seafield
01.2009 - 12.2013