Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
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NAVEENA ANGELINE

NAVEENA ANGELINE

Puchong

Summary

Experienced professional with a proven ability to effectively manage high-volume tasks and seamlessly coordinate across all organizational levels. Demonstrated skills in communication, document preparation, and financial administration, including payment scheduling and claim updates. Proficient in Microsoft Office, highly organized, and entrusted with handling urgent tasks and high-level stakeholder interactions. Recognized for critical thinking, cross-departmental expertise, and consistently delivering efficient, error-free support to leadership and teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Chairman and CEO

H2GO and Koppiku
06.2024 - Current
    • Maximized time management for the Chairman and CEO with effective prioritization of tasks based on urgency level or importance.
    • Handled confidential and sensitive information with discretion and tact.
    • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for directors, head of departments and team leaders.
    • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
    • Wrote reports, executive summaries and newsletters.
    • Coordinated company events and meetings to foster teamwork.
    • Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
    • Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
    • Aided executive in personal tasks such as scheduling appointments or running errands when needed..
    • Served as the main point of contact among all department heads, including Finance, HR, Marketing, PR, and Development, fostering seamless collaboration and communication.
    • Provided critical thinking and problem-solving support to address and resolve departmental issues effectively.
    • Managed and monitored timesheets for the CEO's driver and part-time staff to ensure accurate scheduling and compliance.
    • Demonstrated flexibility and commitment by working beyond regular hours, including late nights and off days, to handle urgent tasks such as last-minute flight bookings and other time-sensitive matters..
    • Kept detailed track of household and maintenance inventory and schedules.
    • Engaged with all levels of the organization, from top management to ground-level staff, ensuring effective communication and involvement across the hierarchy.
    • Managed payment schedules for company bills, ensuring timely processing, and updated claims for the CEO promptly..
    • Leveraged cross-departmental expertise to support various functions, trusted by the CEO to handle responsibilities across all levels and departments.

Secretary (Legal) to Group Executive Director

PETRA Group
08.2022 - 07.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Created, indexed, and maintained client binders.
  • Scheduled all appointments, appearances and briefings.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Supported executive board members by preparing agendas, minutes, and other materials for meetings.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Streamlined communication between departments, resulting in more effective project coordination and execution.

Admin

LCH CORPORATION
02.2019 - 01.2020
    • Promoted productivity by handling all administrative tasks, including schedules and correspondence
    • Coordinated successful conferences, meetings and special events, including equipment setup
    • Managed all incoming and outgoing mail, packages, and faxes
    • Maintained accurate, compliant accounts, inputting new transactions each day
    • Organized and updated file systems, keeping records easily retrievable
    • Updated office files daily and kept records organized
    • Enhanced customer satisfaction with fast, knowledgeable service
    • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
    • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
    • Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
    • Streamlined office operations by implementing new filing system, significantly reducing retrieval times.

Tutor (Part time)

KUMON
04.2017 - 11.2018
  • Coordinated lesson plans, course materials, and discussion questions prior to each session
  • Promoted development of critical thinking skills and effective study habits in addition to course content
  • Delivered expert support for subjects such as English and Mathematics
  • Liaised between students and instructors to identify challenges and determine areas of academic focus
  • Evaluated and documented student progress and academic challenges, suggesting new learning resources to increase student interest and retention
  • Provided homework assistance using specific curriculum and materials.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Conducted regular assessments to monitor student progress and adjust teaching methods accordingly.
  • Maintained records of student assessments, tutoring activities and results.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.

Customer Service Representative

ISS FACILITY
05.2017 - 04.2018
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Answered inbound calls each day to handle various concerns, set appointments, and close sales
  • Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
  • Updated records with all interactions and customers transactions
  • Resolved issues based on thorough investigations of concerns
  • Completed inquiries and followed up with customers to share findings and offer solution
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Front Desk Receptionist

FITNESS FIRST MALAYSIA
04.2016 - 11.2016
  • Processing applications, emails, faxes, invoices and other documentations
  • Perform customer verification and set up customer support
  • Manage administration and maintaining customer database
  • Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
  • Helped order, receive, and restock office supplies for front desk team
  • Collected payments for services and updated accounts to reflect new balances
  • Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments
  • Collected room deposits, fees, and payments.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved customer problems and complaints.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Bachelor of Laws (LL.B) -

University of London
06.2022

Business and Law (A levels) -

Brickfields Asia College (PJ)
05.2018

SPM -

Smk Batu Lapan
11.2015

Skills

  • Administrative assistance
  • Data collection and analysis
  • Correspondence writing
  • Interpersonal communication
  • Invoice processing
  • Records maintenance and records retrieval
  • Client relations
  • Proficient in Excel
  • Proficient in Word
  • Proficient in Powerpoint
  • Proficient in Google Drive
  • Team leadership qualities
  • Event planning expertise
  • Efficient travel planning
  • Schedule & calendar planning
  • Proactive problem-solving

Personal Information

Nationality: Malaysian

Certification

Certificate in Sports Law

Languages

English
Proficient
C2
Malay
Proficient
C2

Timeline

Executive Assistant to the Chairman and CEO

H2GO and Koppiku
06.2024 - Current

Secretary (Legal) to Group Executive Director

PETRA Group
08.2022 - 07.2023

Admin

LCH CORPORATION
02.2019 - 01.2020

Customer Service Representative

ISS FACILITY
05.2017 - 04.2018

Tutor (Part time)

KUMON
04.2017 - 11.2018

Front Desk Receptionist

FITNESS FIRST MALAYSIA
04.2016 - 11.2016

Business and Law (A levels) -

Brickfields Asia College (PJ)

SPM -

Smk Batu Lapan

Bachelor of Laws (LL.B) -

University of London

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