Naveen Thota
WFM Senior Manager
Brickfield KL,WP
Summary
Versatile Senior Manager specializing in WFM and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Manager – WFM Planning & Budget
Concentrix
Kuala Lumpur , Kuala Lumpur
2022.08 - Current
- Service providing to Google (India/Malaysia/Thailand/Japan) 5200 FTE
- Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager - WFM –Planning/Billing
Concentrix Daksh Pvt Ltd
Bangalore , Karnataka
2020.10 - 2022.08
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Manager - MIS/WFM/ Business Analyst
ATPL (HGS)
Bangalore , Karanataka
2020.02 - 2020.10
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained data warehouses and data marts to support business operations.
- Developed data mining algorithms to identify and classify patterns in data.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Developed and implemented data governance policies and procedures.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated ad-hoc reports to evaluate specific business requirements.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Manager - MIS/WFM/ Business Analyst
HGS
Bangalore , Karnataka
2017.05 - 2020.01
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
B.Sc - Mathematics
Andhra University
Andhra 2017.03 - 2020.03
Skills
Work force Management
Analysis & Visualization
Financials
Automation
MS Office
G-Suite
Avaya
Strategic Planning
Reporting oversight
Budget Oversight
Accomplishments
- Documented and resolved HC related which led to Cost Saving to Company.
- Achieved Best WFM Manager from CEOp by completing 1600 Ramp with accuracy and efficiency.
- Achieved HC Saving for client through effectively helping with AHT Project
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved HC Saving for team by introducing Dashboards for BAU tasks.
- Awards : 2024, Best Site WFM Leader , 2023 Top performance award ,2022 Best WFM Service award from Client
Deliverables
- Strategic Planning: Developing and implementing workforce strategies to meet organizational goals.
- Resource Optimization: Ensuring optimal use of resources, including staffing and scheduling, to maximize efficiency and productivity.
- Data Analysis: Collecting and analyzing data to forecast workforce needs and identify trends.
- Performance Management: Monitoring and managing team performance, setting targets, and ensuring KPIs are met.
- Project Management: Leading and managing projects related to workforce management, including technology implementations and process improvements.
- Stakeholder Communication: Collaborating with senior leadership and other departments to align workforce strategies with business objectives.
- Compliance and Reporting: Ensuring compliance with labor laws and regulations, and preparing reports for senior management
Languages
Telugu
Native language
English
Advanced
C1
Telugu
Proficient
C2
Hindi
Intermediate
B1
Tamil
Elementary
A2
Timeline
Sr. Manager – WFM Planning & Budget
Concentrix
2022.08 - Current
Manager - WFM –Planning/Billing
Concentrix Daksh Pvt Ltd
2020.10 - 2022.08
Manager - MIS/WFM/ Business Analyst
ATPL (HGS)
2020.02 - 2020.10
Manager - MIS/WFM/ Business Analyst
HGS
2017.05 - 2020.01
B.Sc - Mathematics
Andhra University
2017.03 - 2020.03
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