Navaneethan Muniandy

Leadership and Guidance:

-Provide direction and support to team members to ensure high performance.
-Act as a point of contact for team members with questions or concerns.
-Encourage and motivate the team to achieve their goals.

Performance Management:

-Monitor and evaluate the performance of team members.
-Provide constructive feedback and conduct regular performance reviews.
-Address performance issues promptly and fairly.

Task Management:

-Assign tasks and ensure that team members have the resources they need to complete them.
-Monitor the progress of tasks and projects to ensure timely completion.
-Balance workloads among team members to prevent burnout.
-WFM task which arranging schedule for monthly basis and also plotted AL request.
-RTA analysis real time for call queue and arrange break and lunch accordingly.
-Weekly audit 8 from each agents which is reporting under me is 14 agents by Team Leader.

Training and Development:

-Identify training needs and coordinate training sessions for team members.
-Support team members in their professional development and career growth.
-Encourage a culture of continuous learning and improvement.

Communication:

-Facilitate effective communication within the team and with other departments.
-Ensure that important information is shared with the team promptly.
-Act as a liaison between the team and upper management.

Problem-Solving:

-Address and resolve conflicts within the team.
-Identify and solve problems that may arise in the workflow or processes.
-Implement improvements to enhance team efficiency and productivity.

• Maintaining a positive, empathetic and professional attitude towards customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Providing feedback on the efficiency of the customer service process
• Handling customer's enquiries on inbound & outbound calls.

• Provide customers with information about products & services
• Keep accurate records of all customer interactions & transactions
• Follow up with each customer to ensure appropriate actions are taken, determined customer needs by asking relevant questions & listening actively to the responses
• Fault isolation of equipment & full technical assistance on fiber broadband, digital phone & digital TV
• Assume the responsibility of a buddy or mentor as & when required.

• Provide professional advice to our clients on a time to time basis as & when needed by clients
• Interview new candidates & provide training to the new candidates
• Providing active financial investment solutions by professional advance, training, fundamental & statistical information to our clients for investment diversification purposes.

• Organizing sales visits & presenting products
• Establishing new business & maintaining accurate records
• Dealing with NEC Laptops & NEC Projectors
• Attending trade exhibitions, conferences & meetings
• Provide customers with quotations & prepares reports by collecting, analyzing, & summarizing information
• Identifies product improvements or new products by remaining current on industry trends, market activities, & competitors.

• Support sales officers work on preparing documents
• Assist customers in car renting, take orders, prepare documents for car delivery, check out car maintenance & handle customer complaints.

• Assist administration work on such as typing letters/prepare monthly reports on the new entrance & total members for each month, prepare & reconcile general bank statements
• Establish & maintain supplier accounts & ensure data is entered into the system
• Ensure transactions are properly recorded & entered into the computerized accounting system
• Assist with the annual audit, maintain financial files & record
• Assist in multitasks: HR assistant & Front desk administrator.

• Replying users email, live chat with users, receiving inbound calls, troubleshoot & handling customer complaints
• Promotes Mig33 website
• Prepare daily reports.