Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Extracurricular Activities
Certification
ISO OHSAS
Timeline
BusinessDevelopmentManager
Nauman Naeem

Nauman Naeem

Quality Analyst
Kuala Lumpur,Kuala Lumpur

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Quality Analyst

Accenture
04.2022 - Current
  • Responsible to drive the team to reach the Best Quality following SLA and KPI
  • Responsible for Weekly Audit and Live Audit for Reviewer and Moderator
  • Responsible for retraining & refresher based on the requirement
  • Design training plan based on production needs
  • To connect with the client directly and discuss on the Policy
  • Driving new instructions received from the clients across teams
  • Auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
  • Prepare RCA (Root Cause Analysis) for the Errors
  • Prepare training calendars and detailed adherence records of the associates
  • To provide inputs/insights for process improvements.
  • Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.

Add Review Analyst

Accenture
07.2019 - 04.2022
  • Content review of social media platform
  • Read feedbacks of various social media platforms
  • Based on the feedback, review related apps and take required actions as per policy guidelines
  • Engage with Learning & Development team to organize people engagement activities
  • Conduct training sessions based on policies for the entire team.
  • Implemented new analytical tools and techniques for more effective reviews and assessments.

Freelance Marketer

MRB Kantar
07.2018 - 04.2019
  • To conduct marketing research on different FMCGs products and social based data
  • To estimate the market position using qualitative quantitative and analysis
  • To prepare proper marketing techniques in order to launch and re-consider the existing brand in the market by using proper marketing research strategies
  • To collect data based on consumer market products of FMCG companies.

Assistant Architect R&D

Snac Global
01.2016 - 07.2016
  • Use analytics to generate actionable information and make recommendations to optimize the website
  • Conducting Organizational and Statistical trainings
  • Carry out Analysis of Google Analytics, Google Adwords and Ad channels Data
  • Analysis and Report writing for Product Performance, Scorecard and different Sales analysis reports
  • Survey Design for the Website and Analysis of Surveyed data along with final report
  • Weekly, monthly and quarterly Trend Analysis and Forecasting
  • Data has been collected and organized to support management of business operations and decision making
  • Support the Marketing department by providing data regarding various campaigns.

Research Executive

MRB Kantar
01.2015 - 06.2015
  • To conduct marketing research on different FMCGs products and social based data
  • To estimate the market position using qualitative quantitative and analysis
  • To prepare proper marketing techniques in order to launch and re-consider the existing brand in the market by using proper marketing research strategies.
  • Contributed to the development of groundbreaking research strategies, leading to significant advancements in the field.

Senior Research Analyst

Axact
02.2013 - 12.2014
  • To conduct marketing research analysis on different products by using statistical tools
  • To present marketing analysis through reporting procedure using advance software (Excel & SPSS)
  • To design brand logo for different universities websites
  • Conduct trainings related to statistical data based on forecasting models.
  • Streamlined data collection processes for increased efficiency in research projects.

Education

Master of Science - Global Marketing Management

Staffordshire University
04.2017 - 05.2018

Master of Science - Statistics

University of Karachi
Karachi, Pakistan
04.2012 - 05.2012

Bachelor of Science - Statistics

University of Karachi
Karachi, Pakistan
04.2009 - 05.2011

Skills

SPSSundefined

Accomplishments

  • Exemplary Award, Pinnacle Award, Performer of the month Award.
  • Quality Performer, 07/2019, Present, Achieved 4 times performer of the month based on quality work.
  • Best Trainer for Quality Briefing, 07/2018, 04/2019, Giving the training based on social data to the client which praised by the company.
  • Best Contingency Plan Award, 01/2017, 12/2017, Presented a contingency plan in university which was approved as a best plan award along with cash price.
  • Best Data Representer, 01/2015, 06/2015, Presented a research plan model with the concept of marketing analysis level in Pakistan.
  • Best Speaker Recognition, 01/2015, 06/2015, Presented a research plan strategy with the concept of marketing analysis level in Pakistan.
  • Youth Speaker Award, 01/2012, 12/2012, Presented a speech of Youth issues to search for a job after their graduation.
  • Won first prize in project model, Participated in International conference on Environmental Horizons, at Department of Chemistry, University of Karachi.
  • Brainstorming Internal Auditor's course for ISO 9001:2008 ISO Systems and OHSAS 18001:2007
  • Silver & Gold Performer Awards, 02/2013, 12/2014, Achieved multiple awards and recognition in Axact.
  • Youth Conference Awards, Enlightened business entrepreneur and career progression issues in Asia Pacific University, Kuala Lumpur.

Extracurricular Activities

Attended a webinar of people engagement and their work life balance in Covid-19 period. Attended a session based on Covid-19 effects on work life and social life balance. Organized by APU in collaboration with Lambda Consultancy group at Asia Pacific University, Kuala Lumpur. Held at Audio Visual Centre, Asia Pacific University. Attended a session based on significance of Artificial Intelligence and its involvement in real life work scenario.

Certification

ISO OHSAS

ISO OHSAS

The OHSAS series provided a framework for organizations to manage their occupational health and safety risks effectively. These standards were developed to help organizations establish and maintain systems to prevent work-related injuries and illnesses, comply with legal requirements, and continually improve their occupational health and safety performance.

Timeline

Quality Analyst

Accenture
04.2022 - Current

Add Review Analyst

Accenture
07.2019 - 04.2022

Freelance Marketer

MRB Kantar
07.2018 - 04.2019

Master of Science - Global Marketing Management

Staffordshire University
04.2017 - 05.2018

Assistant Architect R&D

Snac Global
01.2016 - 07.2016

Research Executive

MRB Kantar
01.2015 - 06.2015

Senior Research Analyst

Axact
02.2013 - 12.2014

Master of Science - Statistics

University of Karachi
04.2012 - 05.2012

ISO OHSAS

06-2010

ISO QMS

06-2010

ISO EMS

06-2010

Bachelor of Science - Statistics

University of Karachi
04.2009 - 05.2011
Nauman NaeemQuality Analyst