Natsumi Okada

Working for a global Fintech campaign.

• Worked in the Risk team, supporting customers via Email with a focus on the handling of payout issues. [Monthly QSI/SLA target] rating score 4.0 out of 5. [PPH/Productivity] rating score 4.6 out of 5.
• Moved to the Risk Operation department since January, 2023. Committing to KPI.
• Maintained up-to-date knowledge of product and service changes.
• Learned and adapted quickly to new technology and software applications.

• Taught more than 100 students in range of age from three to middle school students. Strong communication skill both with kids and parents.
• Proven ability to develop and implement creative solutions to complex problems.

• Consulted regarding promotional items. Created internal items and documents.
• Telephone and Email correspondence in English
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.

• Business-to-Business sales for the house-builders(50-80 branches in seven prefectures) : Answered customer questions about products, maintained catalogs, introduced and gave seminars regarding products, and consulted about custom-made furniture.
• Business-to-Customer sales at the showroom.
• In charge of the company's booth at Interior Fairs (about 12 fairs annually): Created layouts, managed delivery and human resources, set up and served customers.
• Data entry, created plans, complaint management
• Demonstrated strong organizational and time management skills while managing multiple projects.