Summary
Work History
Education
Skills
Accomplishments
Software
Overview
Generic
Dexter Caeser

Dexter Caeser

Payroll Implementation Specialist
Petaling Jaya

Summary

Driven by a passion for efficiency and client satisfaction, I excelled at Deel Malaysia, enhancing software implementation processes and client training. My expertise in project management and exceptional client management skills led to significant improvements in project delivery and customer support, embodying a results-oriented approach with a blend of technical and interpersonal acumen.


Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.


Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Work History

Payroll Implementation Specialist

Deel Malaysia
01.2023 - Current
  • Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Developed customized training materials, significantly enhancing user understanding and competency with new software.
  • Optimized implementation methodologies, continuously seeking feedback from clients and teams to refine processes.
  • Established strong client relationships, facilitating open dialogue to understand evolving needs and tailor solutions accordingly.
  • Facilitated successful integrations with existing client systems, carefully mapping out dependencies and requirements to ensure compatibility.
  • Prioritized user experience in design and execution of implementations, leading to higher engagement and satisfaction ratings from end-users.

Service Consultant

Ceridian Malaysia
05.2021 - 12.2022
  • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Provided information about service procedures and expected timelines.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
  • Discussed options with clients and determined appropriate plans.
  • Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
  • Documented payment details and personal information on customer accounts.
  • Organized workshops and seminars aimed at educating customers about product offerings and industry developments, fostering long-term engagement.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Payroll Analyst

Aspiro Sdn Bhd
11.2019 - 05.2021
  • Maintained accurate records of paid time off, sick leave, and vacation accruals for timely distribution of benefits.
  • Continuously improved knowledge of relevant software applications through participation in training sessions and workshops .
  • Served as liaison between the company''s payroll department and external vendors, ensuring smooth communication and coordination.
  • Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
  • Collaborated with Human Resources to manage employee benefits administration, including enrollment and deductions tracking.
  • Improved the timeliness of payroll processing by implementing new procedures and training team members on best practices.
  • Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
  • Reconciled general ledger accounts related to payroll liabilities, providing accurate financial reports for management review.
  • Streamlined payroll processes for increased efficiency, implementing automated systems and software solutions.
  • Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
  • Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
  • Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
  • Supported audit teams during annual reviews by providing requested documentation in a timely manner, demonstrating strong organizational skills .
  • Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
  • Reviewed time records for 1000 employees to verify accuracy of information.

Human Resources Generalist Intern

Dhl Asia Pacific (APSCC)
01.2019 - 10.2019
  • Managed employee exit interviews and paperwork.
  • Answered and redirected incoming phone calls for office.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted with on-boarding process of 500 new hires.
  • Maintained and scheduled complex calendars.
  • Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
  • Assisted with onboarding new employees, ensuring a smooth transition into the company culture.
  • Developed expertise in employment law by attending webinars and conferences regularly, staying up-to-date on industry trends and best practices.
  • Streamlined the recruitment process for increased efficiency, reducing time to hire.
  • Managed employee benefits administration, ensuring accurate record-keeping and timely processing of claims.
  • Verified and investigated employment claims and data.
  • Contributed to the maintenance of an inclusive work environment through diversity and inclusion initiatives.
  • Assisted in updating company policies and procedures to ensure compliance with employment laws and regulations.
  • Collaborated with cross-functional teams to address organizational challenges from an HR perspective, fostering positive working relationships.
  • Participated in HR-related projects, demonstrating strong analytical skills for data-driven decision making.
  • Helped resolve employee relations issues by providing guidance on conflict resolution strategies and appropriate course of action.
  • Expatriate Management
  • Administered various surveys to gather insights on employee satisfaction levels, leading to targeted improvements in workplace conditions.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Worked with HR team to coordinate company events.

Education

BBA - Business Administration And Management

Universiti Teknologi Mara
Uitm Puncak Alam
04.2001 -

High School Diploma -

Universiti Teknologi Mara
Uitm Samarahan Campus 1
04.2001 -

Skills

Configuration Management

Accomplishments

  • Collaborated with team of 20 in the development of Perawang Mills Traditional HR to advance HR tools.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.

Software

SAP

Saas

Workday

Service Now

Mondaycom

Overview

6
6
years of professional experience

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Dexter CaeserPayroll Implementation Specialist