Natasha Premnath
Global Router
Kuala Lumpur,14
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Global Router
American Express
08.2023 - Current
- Assisted with migrating the routing processes from multiple regions to incorporate it with a more streamlined process flow.
- Improved network efficiency by designing and implementing optimal routing configurations.
- Maintained comprehensive documentation of router configurations, and troubleshooting procedures for future reference.
Customer Care Professional
American Express
10.2021 - 08.2023
- As a Customer Care Professional - supported our customers' financial confidence to move ahead
- Problem solving: Assisted with card members various requests as well as going above and beyond to advise them on the amazing benefits they can reap from their cards and service from us to maintain the highest satisfaction rates
- Communication: Received multiple positive reviews acknowledging dedication to excellent customer service.
Teacher
ESOL Learning Center (All-inclusive school)
01.2021 - 10.2021
- Lower Secondary IGSCE Teacher for the following subjects: Mathematics, Science, English, Bahasa Malaysia, and Geography
- Creativity: Coordinate individualized educational experiences for up to 20 students and facilitate small group experiences to deliver appropriate content for the diverse students' educational levels in a creative and engaging way
- Responsibility: Worked with parents and the other teachers to design, adjust and implement achievable routes for students with differentiated learning who require a deviated path from the normal schooling avenues.
Marriott Rooms Division Voyager
The Andaman, A Luxury Collection Resort
10.2018 - 01.2020
- As the Guest Service Manager - oversaw daily operations, ensured employee productivity, and monitored efficiency of all processes at the Front Desk
- Time Management: As dependent on flight timings for arrivals and departures, the team had to ensure our flow and processes were streamlined and efficient so that each customer received the best service
- Teamwork: Even with only having a small team to work with and the great influx of arrivals and departures around the same time, the team worked well together
Sales Executive/Duty Manager
Four Points by Sheraton, Penang
02.2018 - 09.2018
- Worked in Sales as a Sales Executive and then in Front Office as a Duty Manager across this period
- Analytical: Improved the process and templates used for client's correspondences to streamline the efficiency of handling the pre confirmed events
- Training: Hired and trained new employees, demonstrating best methods of interacting with guests.
Project Coordinator
Ministry of Education, Capital Works in New Zealand
04.2016 - 05.2017
- Project coordinator for the Education Infrastructure Service department that built primary, middle, and secondary schools
- Administrative: Handled the processing of all financial and administrative documents for projects as well as drafting and obtaining approvals for these submissions
- Organizational: Providing operational support to the Program Managers and team which include organizing, attending, and facilitating stakeholder, supplier, and evaluation meetings - mainly with the principles and external Project Management companies
- Strategic: Implemented appropriate risk, issue, change, dependency, quality, communications, and contract controls.
Education
Bachelor of Commerce - Double Major in Finance And Commercial Law -
The University of Auckland, New Zealand
Skills
Organizational Skills
Customer Relations
Critical Thinking
Records Management
Process Optimization
Accomplishments
- Social Media Award at The Andaman, A Luxury Collection Resort (09/2019)
- Front of House Award at The Andaman, A Luxury Collection Resort (02/2019)
- Highly Commended in the Commonwealth Essay Competition (2008)
Other Experiences
- Student Ambassador, The University of Auckland, Leadership: Worked as a University representative in various events held by the university.
- AIESEC International, The University of Auckland & Auckland University of Technology, Critical thinking: In charge of hosting event workshops for the exchange participants - including analyzing the risk and preparing contingency plans as they prepare to venture into a third world country.
References
- Armin Hullon, Global Router Team Leader, armin.s.hullon@aexp.com
- Jason Hew, Relationship Lead, jasonhew.tayag@aexp.com
- Nitha, SGCEN Team Leader, Punithavathy.Murugayah@aexp.com
- John O'Brien, Programme Manager, jobandem@xtra.co.nz
Timeline
Global Router
American Express
08.2023 - Current
Customer Care Professional
American Express
10.2021 - 08.2023
Teacher
ESOL Learning Center (All-inclusive school)
01.2021 - 10.2021
Marriott Rooms Division Voyager
The Andaman, A Luxury Collection Resort
10.2018 - 01.2020
Sales Executive/Duty Manager
Four Points by Sheraton, Penang
02.2018 - 09.2018
Project Coordinator
Ministry of Education, Capital Works in New Zealand
04.2016 - 05.2017
Bachelor of Commerce - Double Major in Finance And Commercial Law -
The University of Auckland, New Zealand
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