NATALIE LIOW SUE LIN

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Lead a team of telemarketers in Malaysia, focusing on acquiring and servicing customers from Singapore for consumer credit products, including personal loans, credit cards, and other financial services.

• Lead & Manage Sales Team: Supervise and guide a team of 12-15 telemarketers, providing leadership and support to ensure individual and team sales goals for personal loan products are consistently met or exceeded
• Develop Sales Strategies: Create and implement targeted sales strategies, scripts, and campaigns to drive leads and increase conversions for personal loan products
• Monitor Team Performance: Track individual and team sales performance, providing regular feedback, performance evaluations, and coaching to improve productivity and achieve sales targets
• Conduct Training & Development: Provide ongoing training, coaching, and development opportunities to ensure telemarketers are knowledgeable about personal loan offerings, compliance regulations, and effective sales techniques
• Ensure Compliance & Quality Assurance: Ensure all team members adhere to industry regulations, company policies, and quality assurance standards while maintaining high levels of customer service
• Optimize Sales Processes: Continuously analyze and optimize sales processes, including call scripts and CRM utilization, to improve lead conversion rates and streamline workflows
• Client Relationship Management: Build and maintain strong relationships with prospective customers, ensuring a positive and professional experience throughout the sales process
• Reporting & Data Analysis: Prepare regular performance reports, sales projections, and forecasts for management, offering insights into trends, successes, and areas for improvement
• Collaboration with Other Departments: Work closely with other departments (e.g., underwriting, customer service, and marketing) to ensure smooth loan approval processes and maximize sales opportunities.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Company Overview: PROPERTY DEVELOPER

• Planned and executed events and marketing programs to increase qualified leads.
• Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
• Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
• Developed and implemented targeted digital strategy to improve business performance.
• Managed workflow between staff, coordinating documents, and creative material distribution.
• Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.

• Company Overview: BANKING INDUSTRY
• Discussing training needs with individual staff members
• Working with Sales Manager to improve operations, sales and profitability
• Supervising and coach a team of five new or underperforming staff to increase sales and customer service level
• Carry out staff briefings and contribute or hold daily service meetings to measure success
• Achieved own and team monthly sales number
• Supporting the development of the sales teams product knowledge and sales skills through effective training
• Handling customer issues
• BANKING INDUSTRY
• Key Skills and Competencies: Willing to work irregular hours to cover busy periods, A strong team player, Possessing plenty of patience, Self-motivation, Initiator, Energetic and Focus

• Collaborated with team members to achieve collective goals and develop strategies for success.
• Consistently met and exceeded monthly sales targets through persuasive communication skills.
• Increased sales by developing rapport with clients and consistently meeting their needs.
• Facilitated training sessions for new hires, enhancing their understanding of job expectations and boosting overall performance levels.
• Enhanced company reputation by providing exceptional service and maintaining professional demeanor during interactions with customers.
• Cold called over 150 potential customers per day to help with marketing efforts and increase sales.

• Attained 1.5m in sales targets on monthly basis.
• Made average of 150 outbound and inbound calls per day.
• Established rapport with potential clients, leading to long-term business relationships.
• Analyzed call data to identify patterns and areas for improvement in both individual and team performance metrics.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Maximized sales revenue by consistently meeting or exceeding monthly targets.