NASRUL MOHD RODZI
Kuala Lumpur,14
Summary
Dynamic Assistant Manager with a proven track record at KUWAIT REINSURANCE COMPANY, excelling in operations management and excellent communication. Spearheaded cross-functional initiatives, boosting organizational growth, and enhanced claims management efficiency. Skilled in customer relationship management and strategic planning, achieving significant improvements in process optimization and staff development.
Overview
14
14
years of professional experience
Work History
Assistant Manager
KUWAIT REINSURANCE COMPANY
09.2012 - Current
- Participated in industry conferences and events, staying current on emerging trends in claims management practices.
- Provided ongoing coaching and mentoring to staff members, fostering professional growth within the team.
- Collaborated with other department managers to create cross-functional initiatives for organizational growth.
- Developed strong relationships with brokers, insurance company, and program leader for effective claim management.
- Assisted in the development of improved guidelines for claim handling processes to increase overall efficiency.
- Conducted performance reviews of staff members, identifying areas of strength and opportunities for growth.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Prepared the Major Losses report to actuary and management report to CEO on quarterly basis.
Executive
Tune Protect Group
08.2010 - 08.2012
- Maintained records by imaging invoices, debits, and credits.
- Provided support during audits by gathering requested documentation and answering questions from external auditors.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
Bachelor of Science - Actuarial Science
University of Technology Mara, Malaysia
Shah Alam, Selangor, Malaysia01-2009
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Strategic Planning
- Problem-Solving
- Multitasking
- Excellent Communication
- Administration and Reporting
Languages
Malay
Native language
English
Advanced
C1
Timeline
Assistant Manager
KUWAIT REINSURANCE COMPANY
09.2012 - Current
Executive
Tune Protect Group
08.2010 - 08.2012
Bachelor of Science - Actuarial Science
University of Technology Mara, Malaysia
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