Nasrina Ernie
Store Manager Berjaya Starbucks Coffee Company Sdn Bhd
Taman Cahaya Ampang ,Selangor
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Motivated Store Manager with 4 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Retail Store Manager
Berjaya Starbucks Coffee Company Sdn Bhd
Gombak, Selangor
01.2020 - Current
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
STPM - Social Sciences
Sek. Men.Keb Taman Tasik
Taman Tasik Ampang 04.2008 - 12.2010
Skills
Point of Sale systems
Quality assurance
Decision-making skill
Merchandising
Strong multi-tasking
Documentation expertise
Stock management
Meticulously detail-oriented
Scheduling knowledge
Team leadership and coaching
Staff training and development
Opening and closing procedures
Goals and performance
Timeline
Retail Store Manager
Berjaya Starbucks Coffee Company Sdn Bhd
01.2020 - Current
STPM - Social Sciences
Sek. Men.Keb Taman Tasik
04.2008 - 12.2010