NASLINDA BINTI NASBAH
AIRLINE PROFESSIONAL
Bayan Lepas,07
Summary
Driven by a results-focused approach, I leveraged my expertise in sales strategy and exceptional business networking at Malaysia Aviation Group to significantly enhance client relationships and market positioning. My adeptness in data analysis and sales forecasting, coupled with a talent for nurturing key accounts, propelled substantial revenue growth and market expansion.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
SALES EXECUTIVE
MALAYSIA AVIATION GROUP
01.2009 - Current
- Analyzed sales data and kept up to date with market trends.
- Increased territory sales by implementing effective sales strategies and building strong customer relationships.
- Expanded client base through proactive prospecting and lead generation efforts.
- Achieved consistent sales growth by setting ambitious targets and devising action plans to reach them.
- Analyzed sales data regularly to identify areas for improvement or adjustments in strategy as needed for ongoing success.
- Demonstrated exceptional communication skills in addressing client concerns, resolving issues promptly, and preventing potential roadblocks.
- Assisted management in refining pricing structures based on market research and competitor analysis, ensuring competitiveness while maintaining profitability.
- Provided regular sales forecasts and activity reports to keep leadership informed of progress toward goals, enabling quick adjustments as needed.
- Negotiated favorable terms with clients, optimizing profitability while maintaining customer satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained a thorough knowledge of industry trends and competitor offerings, allowing for strategic positioning within the market.
- Managed key accounts, ensuring high levels of service quality and fostering long-term relationships.
- Developed customized solutions for clients, resulting in increased customer satisfaction and loyalty.
- Boosted revenue by identifying new market opportunities and targeting key prospects.
- Coordinated closely with marketing team members on campaigns that generated qualified leads for better conversion opportunities.
- Optimized sales pipeline by effectively managing leads, inquiries, and follow-ups, resulting in higher conversion rates.
- Trained and mentored junior sales representatives to improve their skills and overall performance.
- Participated actively in industry conferences or trade shows which helped establish a strong network within the area''s business community.
- Organized promotional events that showcased company products and captured the attention of target audiences, driving brand awareness.
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
- Delivered compelling product presentations to prospective customers, leading to successful closing of deals.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, enhancing customer experience.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Introduced new products to meet customer demand and increase profits.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Collaborated with clients and distributors to create and promote new products.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built lasting relationships with clients through outstanding customer service interactions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
FREIGHT PLANNER
BAX GLOBAL LOGISTICS
11.2005 - 12.2007
- Collaborated with cross-functional teams to align goals and ensure project success.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Monitored and tracked progress of projects using Gantt charts and project management software.
GUEST SERVICES OFFICER
AIR ASIA BERHAD
01.2002 - 11.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BACHELOR OF TOURISM MANAGEMENT WITH HONOURS - Transportation Management
UNIVERSITI UTARA MALAYSIA
Sintok, Kedah, Malaysia 05.1999 - 05.2001
Skills
Business development and planning
Business Networking
Sales funnel management
Sales Planning
Sales strategy
Sales Presentations
Goals and performance
Product Promotions
Brand Promotion
Client Development
Marketing initiatives
Data Analysis
Sales Forecasting
Timeline
SALES EXECUTIVE
MALAYSIA AVIATION GROUP
01.2009 - Current
FREIGHT PLANNER
BAX GLOBAL LOGISTICS
11.2005 - 12.2007
GUEST SERVICES OFFICER
AIR ASIA BERHAD
01.2002 - 11.2005
BACHELOR OF TOURISM MANAGEMENT WITH HONOURS - Transportation Management
UNIVERSITI UTARA MALAYSIA
05.1999 - 05.2001
Similar Profiles
Nur’Atiqah AbdullahNur’Atiqah Abdullah
Senior Executive, Human Capital Business Driver at Malaysia Aviation GroupSenior Executive, Human Capital Business Driver at Malaysia Aviation Group
Shansilah ShanmughamShansilah Shanmugham
Revenue Management Executive at Malaysia Aviation GroupRevenue Management Executive at Malaysia Aviation Group
Luvanyaa KumaranLuvanyaa Kumaran
Senior Executive, Inventory Specialist at Malaysia Aviation GroupSenior Executive, Inventory Specialist at Malaysia Aviation Group