NASIBAH MOHAMAD
RETAIL
WANGSA MAJU ,KUALA LUMPUR
Summary
Proven track record in enhancing guest experience and operational efficiency at Grand Hyatt Hotel, showcasing exceptional skills in food running and interactive communication. Excelled in streamlining processes, reducing wait times by coordinating effectively between staff, and elevating customer engagement. Demonstrated ability to multitask and maintain high standards of cleanliness and organization.
Overview
9
9
years of professional experience
Work History
Serving Guest Make
Shangri-La Hotel
Kuala Lumpur
07.2020 - 07.2024
Serving Guest Make
Grand Hyatt Hotel
Kuala Lumpur
07.2020 - 07.2022
- Managed reservation bookings efficiently, coordinating with hosts and servers to accommodate guests in a timely manner.
- Streamlined communication between kitchen staff and servers, resulting in increased accuracy of orders and reduced wait times.
- Consistently adhered to dress code and grooming standards, showcasing the restaurant''s commitment to professionalism and cleanliness.
- Demonstrated excellent time management skills while balancing multiple responsibilities during peak hours of operation.
Serving Guest Make
Le Meridian Hotel
Kuala Lumpur
07.2020 - 07.2022
- Improved restaurant efficiency by multitasking and assisting servers in managing multiple tables simultaneously.
- Demonstrated excellent time management skills while balancing multiple responsibilities during peak hours of operation.
- Consistently adhered to dress code and grooming standards, showcasing the restaurant''s commitment to professionalism and cleanliness.
- Assisted servers with accurate order-taking procedures, contributing to decreased instances of miscommunication between guests and kitchen staff.
Serving Guest Make
Hilton Hotels Corporation
Kuala Lumpur
07.2020 - 07.2022
Retail Worker
Zara
Kuala Lumpur
07.2019 - 07.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
ROTATION
BONIA COMPANY
Kuala Lumpur
07.2015 - 07.2018
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
SPM -
Sekolah Menengah Kebangsaan Sungai Besi
Sungai Besi, Kuala Lumpur Skills
Food running
Ordering procedures
Product promotion
Performance improvement
Sales expertise
Beverage preparation
Telephone etiquette
Point-of-sale transactions
Table setting knowledge
Cash Handling
Customer engagement
Stocking and replenishing
Interactive communication skills
Food preparation and safety
Kitchen maintenance
Recipes and menu planning
Food arrangement
Cleaning and organization
Timeline
Serving Guest Make
Shangri-La Hotel
07.2020 - 07.2024
Serving Guest Make
Grand Hyatt Hotel
07.2020 - 07.2022
Serving Guest Make
Le Meridian Hotel
07.2020 - 07.2022
Serving Guest Make
Hilton Hotels Corporation
07.2020 - 07.2022
Retail Worker
Zara
07.2019 - 07.2020
ROTATION
BONIA COMPANY
07.2015 - 07.2018
SPM -
Sekolah Menengah Kebangsaan Sungai Besi