Experienced Settlement Manager with a strong background in securities operations. Demonstrates high expertise in managing trade settlements and ensuring regulatory compliance. Proven track record of streamlining processes and improving operational efficiency. Possesses exceptional analytical skills and unwavering attention to detail, enabling accurate and precise task execution.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager
Standard Chartered Global Business Services Malaysia Sdn. Bhd.
04.2024 - Current
Facilitate settlement operational processes between market dealer, broker, custody, third party vendor, and settlement team
Communicate with Business/Country Operations, market dealer, broker, custody, Agent Bank, and third party vendor
Manage first tier escalation within internal and external stakeholders
Report the risk and control of fail trade, cash and stock breaks, to the Business/Country Operations management
Lead tester of UAT/UVT of automation/process improvement project
Annual Departmental Operating Manual review and update
Deputize the senior manager
Maximize performance by monitoring daily activities and mentoring team members.
Enhance stakeholders satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manage and motivate junior staff to be productive and proactive in work.
Fulfill multiple ad hoc tasks within established timeframes.
Cross-train existing employees to maximize team agility and performance.
Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Evaluate employee performance and convey constructive feedback to improve skills.
Lead cross-functional teams to achieve project goals, fostering collaboration and innovation.
Assistant Manager
Standard Chartered Global Business Services Malaysia Sdn. Bhd.
10.2021 - 03.2024
Facilitated settlement operational processes between market dealer, broker, custody, third party vendor, and settlement team
Communicate with Business/Country Operations, market dealer, broker, custody, Agent Bank, and third party vendor
Managed first tier escalation within internal and external stakeholders
Reported risk and control of fail trade, cash and stock breaks, to the Business/Country Operations management
Tester of UAT/UVT of automation/process improvement project
Annual Departmental Operating Manual review
Managed and motivate junior staff to be productive and proactive in work.
Fulfilled multiple ad hoc tasks within established timeframes.
Supervised day-to-day operations to meet performance, quality and service expectations.
Enhanced team productivity by streamlining operational processes.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Senior Executive
Standard Chartered Global Business Services Malaysia Sdn. Bhd.
10.2017 - 09.2021
Executed trade execution and settlement for multiple investment products such as mutual funds, hedge funds, stocks, bonds, ETF and Discretionary products
Daily reconciliation and valuation of Signature Discretionary products
IPO, FMP, Mutual fund, hedge fund, and Private Equity fund onboarding for underlying client
Capital call of Private Equity fund payment, distribution payment, and quarterly report distribution to underlying client
Daily stock and cash reconciliations
Monthly custodian fees payment
Executed cash and stock dividend payment
Serviced corporate event response and notification between custodian and underlying client
Executed Fixing Maturity process for Structured Notes product
Serviced Stock (underlying shares), odd lot (cash) and stamp duty payment for Structured Notes product
Liaised with Notes issuer, and custodian for asset maturity, and asset early redemption.
Fund Accountant
RBC Investor & Treasury Services Malaysia Sdn. Bhd.
10.2015 - 09.2017
Net Asset Value production of investment funds (bonds, equities, derivatives, fund of funds)
Cash and stocks daily reconciliations
Accounting book keeping of trade sale, purchase, redemption and subscription
Process Fee and invoice for the funds
Generate and double check accounting journal
Corporate Action execution as per Markets instruction
Reconcile subscription/redemption data between Transfer Agency and RBC
Check accounting reports generated in Multifonds (balance sheet, profit and loss, price and portfolio variation, etc.)
Ensure securities price and foreign exchange movement in line with markets
Manual book all the trade (securities, options, and futures) and Corporate Action when necessary
Ensure right depository in securities holding
Investigate all open and pending cash, stock, corporate action breaks
Executive
HSBC Electronic Data Processing Malaysia Sdn. Bhd.
10.2013 - 10.2015
Ensure timely and accurate settlement of Bonds/Fixed Income
Liaised with dealer, broker and custodian for settlement process
Reconciled all ledger and statement of trade accounting book keeping for post settlement report
Ensure all potential Client Money rules of UK FCA is being comply from time to time by reconciling all client money correctly and report any potential breach to the senior management
Prepared weekly Risk and Control report as well as monthly SOX report to Business/Country Operations
Cash and stock daily reconciliations
Secretary to the Ambassador
Embassy of Bosnia and Herzegovina
05.2013 - 08.2013
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Scheduled appointments and conducted follow-up calls to clients.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Managed filing system, entered data and completed other clerical tasks.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Maintained daily report documents, memos and invoices.
Education
Bachelor of Business Administration -
International Islamic University Malaysia
Kuala Lumpur, Malaysia
12.2008 - 09.2012
Skills
Proficient in Microsoft Office
Timeline
Manager
Standard Chartered Global Business Services Malaysia Sdn. Bhd.
04.2024 - Current
Assistant Manager
Standard Chartered Global Business Services Malaysia Sdn. Bhd.
10.2021 - 03.2024
Senior Executive
Standard Chartered Global Business Services Malaysia Sdn. Bhd.
10.2017 - 09.2021
Fund Accountant
RBC Investor & Treasury Services Malaysia Sdn. Bhd.
10.2015 - 09.2017
Executive
HSBC Electronic Data Processing Malaysia Sdn. Bhd.
10.2013 - 10.2015
Secretary to the Ambassador
Embassy of Bosnia and Herzegovina
05.2013 - 08.2013
Bachelor of Business Administration -
International Islamic University Malaysia
12.2008 - 09.2012
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