Naser Anak Aroh
Consultant
Saleng Senai, Johor
Summary
Versatile and results-driven professional with a proven track record at Classic Advantages, enhancing operational efficiency and client satisfaction. Expert in strategic planning and team leadership, I excel in fostering client relationships and implementing best practices. Achievements include significant business growth and improved quality assurance, showcasing strong analytical skills and a commitment to continuous improvement.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Consultant
Self Employed Services
04.2018 - 07.2024
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
Senior Production Leader
Classic Advantages
02.2018 - 02.2019
- Monitored workers on site during production activities for safety procedures compliance.
- Updated production metrics and facilitate regular team communication.
- Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
- Reduced production downtime through effective scheduling, maintenance planning, and resource allocation.
- Boosted employee morale by fostering a culture of open communication, recognition, and continuous improvement.
- Optimized inventory levels with careful planning, forecasting, and supplier relationship management.
- Enhanced product quality by closely monitoring production processes and implementing corrective actions as needed.
- Led cross-functional teams to identify areas of improvement within the production line and implement necessary changes.
- Conducted root cause analysis on production issues, working closely with relevant teams to develop and implement effective solutions.
Human Resources Consultant
Kelly Services Workforce
03.2013 - 09.2016
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Assessed client feedback and delivered information to management for corrective action.
- Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
Customer Service Officer
Taiko Elektronics Sdn Bhd
01.2008 - 02.2013
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided primary customer support to internal and external customers.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Education
BBA - Banking And Finance Management
Universiti Malaysia Sabah
Kota Kinabalu Sabah 04.2001 -
Skills
Problem-Solving
Client Relationships
MS Office
Client Requirements Assessment
Analytical Thinking
Client Engagement
Quality Assurance
Team Leadership & Development
Best Practices Implementation
Continuous Improvement
Work Planning and Prioritization
Strategic Planning
Staff Management
Integrity and Honesty
Customer Relationship Management
Performance Tracking
Process Improvement
Operations Analysis
Reporting capabilities
Employee Management
Forecasting and Reporting
Analysis & Evaluation
Safety Regulations
Analytical Skills
Languages
Malay
Native language
ENglish
Advanced
C1
Certification
Emergency Responce Preparedness
Timeline
Consultant
Self Employed Services
04.2018 - 07.2024
Senior Production Leader
Classic Advantages
02.2018 - 02.2019
Human Resources Consultant
Kelly Services Workforce
03.2013 - 09.2016
Dynamic Supervisory Skill
06-2011
QEMS Internal Audit
03-2011
Emergency Responce Preparedness
01-2011
Customer Service Officer
Taiko Elektronics Sdn Bhd
01.2008 - 02.2013
BBA - Banking And Finance Management
Universiti Malaysia Sabah
04.2001 -
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services
NURUL NABILAH BINTI TAJUDDINNURUL NABILAH BINTI TAJUDDIN
MEDICAL OFFICER at HOSPITAL SULTAN ISMAILMEDICAL OFFICER at HOSPITAL SULTAN ISMAIL