Summary
Overview
Work History
Education
Skills
Languages
Certification
Futsal ,Kickboxing, Badminton
Timeline
Generic

NARVEN KALAI A/L KALAICHELVAM

BUSINESS DEVELOPER INSIDE SALES
Kuala Lumpur

Summary


To Whom It May Concern,

I hope this letter finds you well. I am writing to express my strong interest in joining your esteemed company and applying for a position that aligns with my career goals and aspirations.

Throughout my career, I have consistently demonstrated my dedication to personal and professional growth. I am eager to leverage my expertise and passion to contribute significantly to your team. With a track record of being a fast learner, I am confident in my ability to quickly adapt to new challenges and make a positive impact in the role.

Having carefully researched your company's values and achievements, I am inspired by the dynamic and innovative environment you cultivate. If given the opportunity, I am confident that I can showcase excellent communication skills, effective time management, and exceptional multitasking abilities to thrive in your challenging work environment.

Furthermore, my ability to plan, organize, and collaborate in problem-solving processes will allow me to play a valuable role in driving success within the team. I am dedicated to continuous improvement and embrace flexibility with a resilient attitude, always seeking new opportunities to learn and grow.

I have attached my comprehensive curriculum vitae, which provides further insight into my qualifications and experiences. I am excited about the possibility of contributing to your company's success and would be grateful for the opportunity to discuss how my skills and expertise can be of value to your organization in person.

Thank you for considering my application. I eagerly await the chance to meet with you and further explore the potential of a mutually beneficial partnership.

Yours sincerely,

Narven Kalai A/L Kalaichelvam

Overview

6
6
years of professional experience
1
1
Certification
3
3
Languages

Work History

BUSINESS DEVELOPER INSIDE SALES

HIREDLY
05.2023 - Current
  • Collaborated with sales and marketing departments to support client acquisition.
  • Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Responsible for generating leads and identifying potential clients in the business-to-business (B2B) sector
  • Negotiate terms, pricing, and contracts with clients to close deals and achieve sales targets
  • Have performed top contributer for 3 months straight and also top performer in Q4 2023
  • Have been awarded rising star of the company within 5 months of working by bringing in 100k in revenue

Sales Team Leader

Coway, (M) Sdn Bhd
02.2022 - 05.2023
  • Identifying, qualifying, and securing business opportunities while coordinating business generation activities and developing customized targeted sales strategies
  • Building strong business relationships with current and potential clients
  • Understanding client needs and offering solutions and support, including responding to questions and follow-up calls
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Creating informative presentations and delivering information to potential clients at meetings, exhibits, trade shows, and conferences
  • Maintaining a database of prospect client information and conducting outbound calls to potential clients
  • Conducting market analysis and project management
  • Collaborating with management on sales goals, planning, and forecasting, while maintaining short- and long-term business development plans.
  • Achieving Top weekly sales team by generating 40k in revenue
  • Achieving Top sales team Dubai trip in December 2022

Coway Outlet Incharge

Coway, (M) Sdn Bhd
04.2022 - 10.2022
  • Recruit, train, and supervise outlet staff
  • Schedule shifts and manage staff rotations
  • Provide coaching and performance evaluations for team members
  • Maintain high levels of customer satisfaction and handle customer feedback
  • Resolve customer complaints and ensure a positive experience
  • Oversee daily operations and ensure smooth functioning
  • Manage inventory levels and supplies as needed
  • Implement cost control measures to optimize expenses.

Senior Content Moderator, Creator

Bytendance
05.2020 - 01.2022
  • Contribute to the development and updating of community guidelines and content policies
  • Quality Control and Training: Oversee training and development of content moderation teams, ensuring adherence to platform policies
  • Handle complex or sensitive cases escalated by junior moderators, making critical decisions as needed
  • Address user feedback and complaints related to content moderation decisions with transparency
  • Proactively identify and mitigate potential risks associated with user-generated content
  • Analyze content moderation data, identify trends, and present actionable insights
  • Work closely with legal and compliance teams to ensure policy compliance
  • Develop and implement crisis management strategies during challenging situations
  • Manage relationships with third-party content moderation vendors, ensuring quality and compliance
  • Stay updated on Bytedance practices and adopt to new tools and technologies for enhanced moderation provided by company.

Technical Support Level

Dell-SEA
01.2020 - 04.2020
  • Responded to client technical problems related to hardware, software, and network via phone and email
  • Assisted customers by diagnosing problems and providing resolutions for technical services
  • Used troubleshooting techniques and tools to identify defective products and followed guidelines in issuing service calls
  • Applied diagnostic techniques to identify problems, investigate causes, and recommended solutions to correct failures
  • Advised and educated clients within procedural guidelines to ensure complete solutions to their technical or service questions
  • Focused on delivering a positive customer experience according to Dell standards.

Team Leader ( Amazon Web Services )

PSI Services
04.2018 - 06.2019
  • Lead and supervise a team of 84 customer service representatives to ensure high-quality service delivery
  • Recruit, train, coach, and develop customer service agents to enhance their skills and performance to achieve company goal.
  • Monitor daily workflow (SLA) to ensure efficient handling of customer inquiries and resolution of issues on timely manner
  • Develop and implement customer service policies and procedures to improve service standards
  • Respond to and resolve escalated of Level 2 customer issues promptly and effectively
  • Conduct monthly performance evaluations and provide feedback to team members for continuous improvement
  • Utilize various communication channels, including email and video chat, to interact with customers and team members
  • Compiling data and presenting to board of Director, Ceo and also investor on team performance and expectation of any update on target or company policies during yearly board meeting.

Education

Sijil Tinggi Pelajaran Malaysia (STPM)

Sijil Pelajaran Malaysia (SPM)

Penilaian Menengah Malaysia

SMK (L) METHODIST SENTUL

Diploma in Business Management - Business Management

Inti international college

Google Online Digital Marketing - Google Search Engine & Digital Marketing

Google
Online Certification
04.2001 -

Skills

Marketing

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Languages

Tamil
First Language
English
Advanced
C1
Bahasa Melayu
Advanced
C1
Tamil
Advanced
C1

Certification

CM - Certified Manager Certification

Futsal ,Kickboxing, Badminton

I enjoy Futsal for its fast-paced team dynamics, while Kickboxing for its physical intensity and discipline, and Badminton for its agility and strategic play while during school i managed to go for tournament and won few event for my school.

Timeline

BUSINESS DEVELOPER INSIDE SALES

HIREDLY
05.2023 - Current

Coway Outlet Incharge

Coway, (M) Sdn Bhd
04.2022 - 10.2022

Sales Team Leader

Coway, (M) Sdn Bhd
02.2022 - 05.2023

Senior Content Moderator, Creator

Bytendance
05.2020 - 01.2022

CM - Certified Manager Certification

03-2020

Technical Support Level

Dell-SEA
01.2020 - 04.2020

Team Leader ( Amazon Web Services )

PSI Services
04.2018 - 06.2019

Google Online Digital Marketing - Google Search Engine & Digital Marketing

Google
04.2001 -

Sijil Tinggi Pelajaran Malaysia (STPM)

Sijil Pelajaran Malaysia (SPM)

Penilaian Menengah Malaysia

SMK (L) METHODIST SENTUL

Diploma in Business Management - Business Management

Inti international college
NARVEN KALAI A/L KALAICHELVAMBUSINESS DEVELOPER INSIDE SALES