NARENDTRAN CHANDRAN

• Boosted sales performance by 50% over six months through the implementation of structured team training and hands-on coaching strategies.
• Defined clear KPIs and performance benchmarks, leading to a 20% increase in goal attainment rate across the team.
• Mentored and coached 10+ junior team members, with 80% advancing to higher roles or exceeding performance expectations within a year.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by 35% by streamlining workflows, introducing time-saving tools, and conducting regular performance reviews.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

ACHIEVEMENTS

• Top 5 sales achiever of the year 2 years in a row
• Received Sales Excellent Award
• Best Sales Ambassador of the Month
• Achieved RM 1K club 5 weeks in a row

• Enhanced customer satisfaction scores by 20% by promptly addressing inquiries and resolving issues with professionalism and empathy.
• Effectively communicated product and service benefits, leading to a 15% increase in upsell success rate and improved customer understanding.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
• Engaged directly with customers and built strong customer relationships, contributing to a 50% increase in repeat business and enhanced brand loyalty through exceptional service.

• Resolved guest complaints with a 95% satisfaction rate, using effective communication and problem-solving skills to enhance the overall dining experience.
• Supervised a team of 5+ staff members, ensuring prompt and accurate preparation of all food and beverage orders, resulting in 20% faster service times.
• Improved customer satisfaction scores by 50% by maintaining high standards of food quality and consistent service delivery.
• Monitored and enforced health and safety protocols, contributing to zero violations during inspections and ensuring a clean, safe work environment.