Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Interests
Timeline
Generic
NARENDRAN THARMADURAI

NARENDRAN THARMADURAI

QUALITY CONTROL OFFICER
Sungai Petani,02

Summary

With a proven track record at SHARP NORTH MALAYSIA, I excel in Quality Control and team leadership, significantly reducing defect rates by enhancing Quality Assurance processes.

In addition, as a Quality Control Officer with skills in meeting strict deadlines while maintaining quality standards. Excellent technical and analytical skills. First-rate problem-solving abilities and am quick to identify problem areas, diagnose root causes, and implement corrective actions. As a Quality control professional with comprehensive background in ensuring product compliance and maintaining high standards. Skilled in identifying and resolving issues, conducting thorough inspections, and enforcing quality guidelines. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Proficient in quality assurance methodologies, process improvement, and regulatory compliance, bringing keen eye for detail and analytical thinking to every task.

Overview

14
14
years of professional experience
4
4
Languages

Work History

Quality Control Officer

SHARP NORTH MALAYSIA
Sungai Petani, Kedah
09.2020 - Current
  • Ensuring the opening of SMT & FINAL Line manpower strengths, machines statuses are certified to start produce.
  • Ensure the ground IPQC inspectors have certified the 1st unit produced are all qualified and up to standards.
  • Approve incoming materials into production line by confirming specifications and taking measurement tests.
  • Inspect incoming products for adherence to BOM, SOP and company quality standards.
  • Create and maintain several databases to track weekly and monthly statistical data.
  • Continuous improvement of KAIZEN, POKA YOKE, KPI MONITORING, TQM MONITORING , BOTTLENECK ANALYSIS,TAKT TIME, ROOT CAUSE ANALYSIS, 8D Report Case Closure.
  • Investigate, Improve and Close all Weekly and Monthly Quality Defect Cases by filtering out the common and
    repetitive defects which causing the Production Quality PPM reduce.
  • Collaborate with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
  • Conducting Yearly QUALITY AWARENESS PROGRAME to all the staff in the factory.
  • Monthly Audit on 5S throughout the factory to ensure safety and quality standards are met.
  • Tools verification and calibration status verification eg; Hand tools and Machine tools.
  • Meeting with Production Managers and Officers regarding pending outcome of unresolved issues related to Quality.
  • Audit and update the BOM list updated by Customer on all new & replacement
    parts.
  • Increasing efficiency in quality control processes by streamlining workflows and eliminating redundancies.
  • Reduced defect rates through the development of comprehensive testing methodologies.
  • Train and coach existing and new employees on multiple investigative case types and internal control processes.
  • Improved customer satisfaction with consistent delivery of high-quality products, adhering to strict industry standards.

Customer Service Advisor

TELEPERFORMANCE MALAYSIA
PENANG, PENANG
03.2019 - 08.2020
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Respond to customer needs through competent customer service and prompt problem-solving.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Participated in cross-functional projects aimed at improving overall company performance and customer experience.
  • Meet all key performance indicators set by the company and client.

Customer Service Representative

Matthews International
Simpang Empat, PENANG
03.2017 - 02.2019
  • Act as a single point of contact for the Design House, Print Production Manager and Artwork Planner.
  • Managed account scheduling for delivery from client across various country (Cincinnati & Mexico).
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.

Patient Service Associate

Changi General Hospital
SINIGAPORE, SINGAPORE
01.2015 - 01.2017
  • Streamlined appointment scheduling for improved patient flow and reduced wait times for inpatient & outpatient appointments.
  • Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
  • Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
  • Counseling session for patients/family regarding Medical Expenses and Hospital basic ward
    protocols.
    information and ensure that it is properly processed and recorded.
  • Process payments for services rendered and assist with the billing procedure.
  • Performed various secretarial duties such as documenting, photocopying,
    faxing, mailing, and organizing document filing.

Assistant Production Supervisor

Ranbaxy Pharmaceuticals
Sungai Petani, Kedah
01.2014 - 12.2014
  • Developed contingency plans, preparing for potential disruptions in the production process while minimizing impact on deadlines.
  • Preplanned daily activities to drive crew productivity to meet job schedule.
  • Participated in quality assurance initiatives, ensuring adherence to industry standards and customer requirements throughout the production process.
  • Collaborated with the Production Supervisor, providing support in decision-making and problem-solving tasks.
  • To supervise the daily procedures of various departments employees.
  • To ensure hourly machine and man report and properly documented, and
    identify if any quality abnormalities occurred.
    and ensure smooth flow of production.
  • To act as a bridge for effective communication between the Managers and Supervisors and
    the employees.
  • To handle the administrative section in example; preparation of reports, sending emails
    and leave application and other documentation.
  • Evaluated employee performance, providing constructive feedback for continuous improvement.
  • Monitored quality control of production workers.

Banquet Staff (Part Time)

G Hotel Gurney
PENANG
06.2011 - 04.2013
  • Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
  • Managed inventory of banquet supplies, reducing waste and maintaining adequate stock levels.
  • Enhanced guest satisfaction by providing exceptional service during banquet events.
  • Coordinated with other departments for seamless execution of large-scale events, resulting in positive feedback from clients.
  • Provided attentive customer service, addressing guest concerns promptly and professionally.
  • Implemented creative table settings and room designs, improving event aesthetics and ambiance.
  • Delivered food to guest tables with timeliness and efficiency.

Education

Associate of Science - Physiotherapy

Allianze University College Of Medical Sciences
Kepala Batas, Penang, Malaysia
04.2001 -

No Degree - SIJIL PELAJARAN MALAYSIA

Sekolah Menengah Kebangsaan ST.Theresa
Sungai Petani, Kedah, Malaysia
04.2001 -

Skills

Accomplishments

  • Collaborated with team of 4 in the development of (FIND SOMETHING IS WRONG) throughout the factory in order to improve quality and safety.
  • Achieved one among 10 of the top performing employee of the year on 2023 through effectively helping with troubleshooting the defective leak out.
  • Supervised team of 15 staff members.
  • Documented and resolved finish good appearance defect leak out to OQC which led to improved staff detectability and lowered the leak out volume and maintain the Defective PPM in required range.
  • Participated in AQL Sampling (Acceptable Quality Limit) under the sponsorship by Sharp North Malaysia.

Additional Information

  • Willing to Travel: Yes
  • Willing to Relocated: Yes
  • Possess Own Transport : Yes
  • Expected Basic Salary: RM 3000
  • Availability : 1 month notice required

Software

LCR Meter

PCB CIRCUIT PARTS CHECKER

MICROSOFT WORD

MICROSOFT EXCEL

MICROSOFT POWER POINT

MICROSOFT OUTLOOK

Interests

READING

TECHNICAL REPAIRING

TO OBTAIN DOSH CERTIFIED SAFETY OFFICER

TO OBTAIN QUALITY CERTIFIED ENGINEER CERTIFICATE

TO PARTICIPATE IN ISO TRAINING PROGRAME

Timeline

Quality Control Officer

SHARP NORTH MALAYSIA
09.2020 - Current

Customer Service Advisor

TELEPERFORMANCE MALAYSIA
03.2019 - 08.2020

Customer Service Representative

Matthews International
03.2017 - 02.2019

Patient Service Associate

Changi General Hospital
01.2015 - 01.2017

Assistant Production Supervisor

Ranbaxy Pharmaceuticals
01.2014 - 12.2014

Banquet Staff (Part Time)

G Hotel Gurney
06.2011 - 04.2013

Associate of Science - Physiotherapy

Allianze University College Of Medical Sciences
04.2001 -

No Degree - SIJIL PELAJARAN MALAYSIA

Sekolah Menengah Kebangsaan ST.Theresa
04.2001 -

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NARENDRAN THARMADURAIQUALITY CONTROL OFFICER