NARASHIMMAN RAAJ BALA KRISHNAN
AIRLINE REPRESENTATIVE
Seremban,Negeri Sembilan
Summary
A dedicated and detail-oriented aviation operations professional with extensive experience in ground and flight operations. Began my career with Malindo Airways Sdn. Bhd. In 2021, where I developed expertise in managing passenger services, baggage handling, and coordinating arrival and departure processes, while ensuring the accurate preparation of critical pre- and post-flight documentation. Currently serving as Airline Representatives at Air Macau Company Limited (Skypark FBO Malaysia Sdn. Bhd.) Since 2024, I have continued to demonstrate excellence in passenger handling, baggage management, and flight documentation. Known for ensuring seamless operations and delivering high-quality service in fast-paced aviation environments, I bring a proven ability to manage complex responsibilities with efficiency and professionalism.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Ground Operation (Airline Representative)
AIR MACAU COMPANY LIMITED (SKYPARK FBO MALAYSIA SDN BHD)
01.2024 - Current
- In my role at Air Macau Company Limited (Skypark FBO Malaysia Sdn. Bhd.), I managed a wide range of critical responsibilities to ensure seamless flight and ground operations. I prepared pre-flight documentation, including reviewing daily flight loads, coordinating meal quotations with Brahim Catering to minimize wastage, and sharing essential details with ground handlers, such as aircraft types, bay allocation, cargo loading information, and service requirements. I supervised check-in processes, conducted briefings on visa and baggage regulations, and ensured adherence to airline policies. At the gate, I oversaw inbound passenger documentation, VIP seating arrangements, timely meal and fuel services, and below-the-wing activities. Post-flight, I ensured the accuracy of documentation, including passenger manifests, baggage reports, loadsheets, fuel receipts, cargo manifests, and other operational records. Additionally, I managed baggage damage cases by facilitating the Property Irregularity Report (PIR) process for smooth compensation. I also compiled daily, weekly, and monthly reports on passenger upgrades, baggage handling, and meal wastage to support operational improvements.
Ground Operation & Flight Operation Department
MALINDO AIRWAYS SDN. BHD.
09.2021 - 01.2022
- In my previous roles in the Ground Operations and Flight Operations departments, I was responsible for a variety of critical tasks to ensure smooth operational processes. In Ground Operations, I provided exceptional customer service by escorting VIPs and wheelchair passengers, verifying passenger names and faces against their passports, and supervising baggage handling, including baggage allowances during check-in and monitoring arrival baggage. I also managed arrival and departure processes by collecting aircraft timing details such as on-chock and off-chock times, making boarding clearance announcements, preparing passenger manifests, and reporting incidents to my superiors. In Flight Operations, I oversaw documentation management for the crew by ensuring the validity of passports and travel documents, as well as providing Personal Protective Equipment (PPE). Additionally, I prepared essential pre-flight paperwork, including manual SID/STAR charts, manual waypoint references, and General Declaration forms, contributing to seamless flight preparation and execution.
- Handling pre & post-flight documentation
Education
Bachelor's Degree Aviation, Majoring In Flight Operation - Aviation, Majoring in Flight Operation
UNIVERSITY COLLEGE of AVIATION MALAYSIA
01.2022 - 04.2024
Diploma - Flight Operation Management
UNIVERSITY COLLEGE of AVIATION MALAYSIA
01.2018 - 04.2021
SPM - undefined
SMK TOH INDERA WANGSA AHMAD
01.2013 - 04.2017
Skills
Microsoft Word
Timeline
Ground Operation (Airline Representative)
AIR MACAU COMPANY LIMITED (SKYPARK FBO MALAYSIA SDN BHD)
01.2024 - Current
Bachelor's Degree Aviation, Majoring In Flight Operation - Aviation, Majoring in Flight Operation
UNIVERSITY COLLEGE of AVIATION MALAYSIA
01.2022 - 04.2024
Ground Operation & Flight Operation Department
MALINDO AIRWAYS SDN. BHD.
09.2021 - 01.2022
Diploma - Flight Operation Management
UNIVERSITY COLLEGE of AVIATION MALAYSIA
01.2018 - 04.2021
SPM - undefined
SMK TOH INDERA WANGSA AHMAD
01.2013 - 04.2017
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