NAPS Napsiah Jamal
Recreation & Vibe Manager
Georgetown
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
2000
2000
years of post-secondary education
3
3
Languages
Work History
Recreation & Vibe Manager
Hard Rock Hotel Penang
7 2016 - Current
- Managed daily operation related to Recreational facilities (Kids Club, Body Rock/Gym, Swimming Pool, Poolside Cabanas & Tubes & Lobby Lounge Live Band, Tabu Teens Club / Games Room, Infants Club, Hotel Activities, Events and Entertainment)
- Managed customer feedback effectively & endure guests received friendly and consistent personalized service from all team members and to also help in controlling all employees in making sure that all training programs and training hours needed and related are done appropriately
- To prepare and complete daily, weekly and monthly OT report, yearly budget, expenses and promotion calendar for recreation calendar internal and external use and make sure to have positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and staff & work together with other related and necessary department in planning attractive promotion strategy plan on monthly basis.
Recreation Manager
DoubleTree Resort by Hilton Penang
01.2016 - 07.2016
- Managed daily operations for pool, kids club and spa daily.
- Prepare and plan for the smooth operation overall each section / area.
- Control and take control for each staff daily.
- Plan, prepare and conduct monthly training as per training hours set by the company.
- Ensure each safety and hygiene for the section are up to company standrads.
- Prepare montly report which will need to be present to Director Of Operations in terms of activity and revenue generated for each section
- Work along with all staff in making sure friendly and peaceful work environment surrounding each section involved.
Master Rock Agent
Hard Rock Hotel Penang
11.2010 - 01.2014
- To assist the Entertainment & Vibe Manager in developing entertainment crew schedules and project in the day to day Entertainment & Vibe events.
- Gimmicks moments of surprise, paperwork and administration, contracts, staff schedule, activities planning and any specific issues related to beach Club Department.
- Work closely with the Crew Leaders, manage and monitor the quality of all events, costumes and AV equipment.
- To be a part of the pool security crew when required and to also participate in annual philanthropic activities and Save The Planet programs or any charity programs organize by the company.
Crew Leader
Hard Rock Hotel Penang
08.2009 - 10.2010
- Organize weekly well balanced rosters for Roxity Kids Club Crew, with the Recreation & Vibe Team, create special and unique activities for the Roxity Kids Club daily activity,
- Aground level, ensure the smooth operational flow of the Roxity Kids Club.Participate in guests events & activities, ensure the safety and wellbeing of guests in and around the pool area & ensure the safety and wellbeing of all children in the care of the Roxity Kids Club.
- Plan and organize moments of surprise & excitement to our guests, assist in the operation & execution side of all events.
- Plan & organize, oversee and run the childcare services at the Roxity Kids Club,
- Compile each registered kid daily attendance reports, assist all disabled guests, senior citizens and children,
- Conduct and also assist for memorabilia tours, teambuilding and kids birthday party and games.
Front Office Associates
Holiday Inn Resorts Penang
01.2009 - 08.2009
- Greeting and welcoming desks as they approach the front desk
- Answering questions and addressing complaints
- Keeping front desk tidy and presentable with all necessary material
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute to respective department involve.
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails during working hours.
- Monitor office supplies and place orders when necessary daily.
- Keep updated records and files on daily basis.
- Take up other duties as assigned (travel arrangements, schedules etc.)
Education
BTECH Higher National Diploma (HND) in Construction (Architecture Design) - Construction Major In Architecture Design
International University College of Technology Twintech
Kuala Lumpur, Malaysia06-2024
Certificate of Architecture Technology -
Institute Kemahiran MARA
Sungai Petani, Kedah, Malaysia01-2003
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Convent Pulau Tikus
Pulau Pinang 01-2000
Skills
Computer Skills
Emcee @ Master of Ceremony
Department Trainer, Team Leadership Coaching & Motivation
Teambuilding Facilitator (games master for kids, teenagers, family, adults & company)
Staff recruitment / interview, staff mentoring & staff training and development
Transformational leadership, customer-facing leadership
Budget Control & Events Planner
Performance Evaluations
Problem-solving abilities
Multitasking
Creative Planner / Events Manager
References
1. Mrs. Corina Anne Zuzartee
Director of Human Resources
Hard Rock Hotel Penang
Batu Ferringhi Beach, 11100 Penang, Malaysia
+604 - 8811711 ext 8048
2. Mr. Tommy Ong
Regional Director of Brand Experience Asia
Hard Rock Hotel
+6012 - 9757120
3. Mr. Thomas Ch'ng
Director of Human Resources
G-Hotel Kelawei Penang, Malaysia
+6012 - 4212565
4. Ms. Lyn Teh
Cluster Director of Training & Development
The Marriott Hotel Penang, Malaysia
+6012 - 3785309
Accomplishments
- Rockstar Of The Year : Best Employee Of The Year
Hard Rock Hotel Penang @ 2009 - 2010
- Best Student Of Architecture Design
Institute Kemahiran MARA Sg. Petani Kedah @ 2002 - 2003
- Creative Planner & Executive
Penang Medical Centre @ 2007 - 2008
Timeline
Recreation Manager
DoubleTree Resort by Hilton Penang
01.2016 - 07.2016
Master Rock Agent
Hard Rock Hotel Penang
11.2010 - 01.2014
Crew Leader
Hard Rock Hotel Penang
08.2009 - 10.2010
Front Office Associates
Holiday Inn Resorts Penang
01.2009 - 08.2009
Recreation & Vibe Manager
Hard Rock Hotel Penang
7 2016 - Current
BTECH Higher National Diploma (HND) in Construction (Architecture Design) - Construction Major In Architecture Design
International University College of Technology Twintech
Certificate of Architecture Technology -
Institute Kemahiran MARA
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Convent Pulau Tikus
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