NAOMI MARIAPRAGASAM
Payroll Specialist
Summary
Hard-working professional with 5+ years of experience and a proven knowledge of customer communications and service delivery. Aiming to leverage my skills to successfully fill the Senior HR Associate/ Payroll specialist role at your company.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Payroll Specialist
Dayforce
04.2024 - Current
- Processing the end-to-end payroll process monthly for Malaysia & Singapore ,Korea clients, such as payroll calculation and reporting.
- Responsible for clients' payroll calculation (salaries, pension, leave, commission, OT and other compensation calculations)
- Timely and accurate payroll processing, submission of CPF ,EPF, SOCSO, EIS, PCB Statutory contributions, year-end tax filing, form IR8A, EA Form, IR21, NS claims, government claims ,Maternity Leave Claim / Enhanced Child Leave Claims etc in a timely manner
- Ensure client are invoiced correctly and timely manner.
- Ad hoc activities as and when required
- Prepare HR reports for clients such as movement, headcount, pay summary, cost centre allocation and payroll breakdown reports from system.
- Maintain up-to-date and accurate payroll data and staff information in the Payroll System including new hires, terminations, salary adjustments and others.
- Participate in clients monthly review meetings and resolve if there is any issues raised by client.
- Prepare and submit statutory contributions to relevant authorities in Malaysia, Singapore, Korea ,meeting regulatory deadlines.
Associate - HR
Dayforce
04.2019 - 04.2024
- Process employee queries related to leave management, employee data and benefits over email and phone, clients based on Indonesia, Vietnam, Malaysia, Singapore and Australia
- Generate and analyze HR reports on monthly, weekly, quarterly based on business requests
- Responsible for activities assigned by the team lead and any ad-hoc activities
- Responsible for system configuration, involve with technical team for customized requirements/projects, provide suitable solutions to customers
- Responsible for documenting, configuring, testing, communicating with clients, and delivering successful completion of projects for clients
- Maintain and update Standard Operating Procedure documentation for clients
- Involved in leave year end processing
- Ensure all leave-related details, such as encashment, and carry-forward balances, are in order and accurate opening balance of leaves for all employees
- Process client's statutory claims in a timely manner (GPL claims)
- Benefits enrollment, medical claim reimbursement, medical deduction
- Perform claims/overtime verification day-to-day transaction processing and ensuring deliver quality in terms of accuracy, completeness and timeliness on a daily basis
- Provide information for client/employee query(s) within the stipulated timeframe as indicated in the Service Level Agreement (SLA)
- Respond, escalate and resolve the tickets and enquiries in a timely manner
- Ensuring all employee records are maintained and updated with new hire information or changes in employment status
- Involve in monthly review call with clients for continuous improvement
- Managed and led the benefit team during the absence of the main team lead.
- Oversaw daily operations, including delegation of tasks, goal setting and involve in client calls.
- Acted as the primary point of contact between the team and senior management, ensuring smooth communication.
- Conducted regular team meetings to monitor progress, resolve issues, and keep the team aligned
- Ensured all deadlines were met and project goals were achieved in a timely manner.
- Maintained accurate documentation for team processes and progress reports for upper management.
HR Service Advisor
Aspiro Sdn Bhd
09.2017 - 03.2019
- Process employee queries related to compensation & benefits over email and phone
- Enter and maintain benefits & compensation data in the medical portals & SAP system
- Generate and analyze HR reports on monthly, weekly, quarterly based on business requests
- Responsible for activities assigned by the payroll lead and any ad-hoc tasks
- Generate report for employees for compensation & benefits
- Benefits enrollment, medical claim reimbursement, medical deduction
- Perform claims verification day-to-day transaction processing and ensuring deliver quality in terms of accuracy, completeness and timeliness on a daily basis
- Accurately process all expenses claims transactions within the given timeframe
- All transactions will be processed /entered into SAP system or rejected according to the established process and procedures
- Ensure the accuracy and the completeness of the transaction processed
- Monitor and process the request before specified deadline
- Perform other duties and when delegated as back up function, business process improvement initiatives and ad-hoc projects
- Maintain relevant records accurately and in a timely manner by complying with the agreed service level agreement (SLA)
- Respond, escalate and resolve the tickets and enquiries in a timely manner
SLIM Trainee
Malayan Banking Berhad (Maybank)
04.2017 - 08.2017
- Greet and answer inquiries from persons entering the branch
- Extensive understanding of the bank's products and services and the customer's current relationship
- Effectively educate and guide the customers to enhance the usage of the bank's alternative delivery channels
- Manage the wait time of branch platform area with friendly interaction with the customers to track the service indicator
- Handle all walk-in customers at the branch by either directing them to appropriate counter of by resolving their inquiries
- Cross sell bank's products and services to walk-in customers through proactive approaches/plans/insurance
- Provide basic information on all bank products and services Enhance usage of alternative delivery channel
Administration Clerk
MARANATA ENTERPRISE
05.2015 - 07.2016
- Answering phone calls
- Processing of Bills and vouchers, invoices and basic Accounts
- Receive and file incoming letters and documents
- Attend meetings to record minutes
- Site Inspection and Reports
- Write and distribute email, correspondence memos, letters, faxes and forms
- Develop and maintain a filing system
- Assist in the preparation of regularly scheduled reports
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Submit and reconcile expense reports
Education
Bachelors Degree - Business Management
SEGI COLLEGE KUALA LUMPUR
Foundation - E-Commerce Business Management
SEGI COLLEGE
Skills
SAP Knowledge
Accomplishments
- Our Way Excellence Award
- Client Appreciation Award
- Delighter of the Month Award
Timeline
Payroll Specialist
Dayforce
04.2024 - Current
Associate - HR
Dayforce
04.2019 - 04.2024
HR Service Advisor
Aspiro Sdn Bhd
09.2017 - 03.2019
SLIM Trainee
Malayan Banking Berhad (Maybank)
04.2017 - 08.2017
Administration Clerk
MARANATA ENTERPRISE
05.2015 - 07.2016
Foundation - E-Commerce Business Management
SEGI COLLEGE
Bachelors Degree - Business Management
SEGI COLLEGE KUALA LUMPUR
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