Timeline
Summary
Education
Overview
Work History
Skills
Work Availability
Work Preference
Languages
MARITAL STATUS
CONTACT INFORMATION
NANTHINI DEVA DAS

NANTHINI DEVA DAS

SALES AND ADMIN
Johor Bahru,01

Timeline

SALES AND ADMIN - SUNSHINE HAMPERS AND FLORIST
08.2024 - Current
UNIVERSITY TEKNOLOGI MALAYSIA - No Degree, DIPLOMA IN HUMAN RESOURCE AND MANAGEMENT
02.2024 - 02.2025
RETAIL SALES ASSOCIATE - REFASH
07.2022 - 07.2024
CUSTOMER SERVICE EXECUTIVE / CALL CENTRE - STARTEK
04.2021 - 05.2022
CUSTOMER SERVICE AGENT / DOCUMENT OFFICER - SATS LTD
06.2015 - 03.2020

Summary

Motivated and reliable customer service and admin professional with over 9 years of experience across aviation, call centers, retail sales,. Proven ability to handle pressure, assist diverse customers, and manage office operations with strong attention to detail and positivity.

Education

No Degree - DIPLOMA IN HUMAN RESOURCE AND MANAGEMENT

UNIVERSITY TEKNOLOGI MALAYSIA , TAMAN UNIVERSITI ,JOHOR BAHRU ,MALAYSIA
02.2024 - 02.2025

Overview

1
1
year of post-secondary education
10
10
years of professional experience

Work History

SALES AND ADMIN

SUNSHINE HAMPERS AND FLORIST
08.2024 - Current
  • Prepare quotations ,invoices and delivery orders
  • Coordinate with customers and internal teams to ensure smooth sales support.
  • Handle filing ,documentation and product stock tracking using excel.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

RETAIL SALES ASSOCIATE

REFASH
07.2022 - 07.2024
  • Greeted customers, helped with product selection
  • Operated POS system for transactions and returns
  • Managed store displays and ensured a clean, appealing environment
  • Handled cash and balanced the register daily
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

CUSTOMER SERVICE EXECUTIVE / CALL CENTRE

STARTEK
04.2021 - 05.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

CUSTOMER SERVICE AGENT / DOCUMENT OFFICER

SATS LTD
06.2015 - 03.2020
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Decision-making

Calm under pressure

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Career advancementPaid sick leaveHealthcare benefitsPersonal development programs

Languages

English
Intermediate (B1)
Malay
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)

MARITAL STATUS

MARRIED

CONTACT INFORMATION

011 3172 5512 - WHATSAPP / CALL 

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