SAS
Namratha Kambadur
Inside Sales Manager
Bangalore
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Inside Sales Manager
Webhelp
10.2022 - Current
- Drive the overall sales and relationship engagement strategy as well as its execution for specific customers
- Manage a team of 8-10 Inside Sales Account Managers
- Responsible for leading and managing an Inside Sales Team - disciplinary/ administrative professional leadership
- Responsible for training and coaching the team in a sales environment on soft skills and product knowledge
- Responsible for achievement and reporting of all team SLAs and KPIs on employee level
- Organization, control and steering of processes and workflows
- Monitors employees' customer contacts and observes demeanor, information accuracy and conformity to quality standards, policies, and procedures
- Provides coaching, guidance and development to improve or advance performance of the team
- Walks the floor and giving any guidance and support needed to agents
- Creation of business reports to be distributed in- and externally
- Continuous analysis of operational reports
- Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels
- Definition and communication of individual targets
- Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets)
- Motivation of the team; regular team meetings and 1:1 appraisals
- Scheduling of training and coaching in close cooperation with the trainer
- Responsible for achievement and reporting of all team SLAs and KPIs on employee level
- Responsible for ensuring quality in cooperation with the Operation and Quality Management
- Generate reports about registered problems and act according to procedural workflow.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
Inside Sales Manager
5C Network Pvt Ltd
07.2019 - 10.2022
- Lead Generation through web, social networking sites
- Cold callings & follow up on new business opportunities
- Fixing an appointment with clients for Online demonstration
- Conversion of leads received through various marketing channels
- Maintaining relationship with existing ones
- Conduct product demos to decision makers through calls & through web meetings
- Maintaining call quality standards as per define processes
- Closing the sales deal over the call
- Maintain the sales Data in CRM
- Coordinate with the department to meet the dead lines
- Manage the inside sales representatives' team to set and achieve sales targets and revenue goals
- Prepare monthly, quarterly, and annual sales forecasts in consultation with Inside Sales Group Leader and Management
- Monitor and analyses sales metrics to identify areas for improvement and make data-driven decisions to optimize team performance
- Utilize CRM and other sales tools to manage customer accounts, track leads, and forecast sales
- Manage the end-to-end sales process and provide clear visibility on the pipeline to the leadership team.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
INSIDE SALES TEAM LEAD
IZMO LTD.
03.2016 - 07.2019
- Team Management and Achieving the Sales Targets
- Set a sales Target and motivate the Team daily to maximize the Performance
- Data Driven approach to providing solutions to Sales Processes
- Responsible for Mentoring & coaching the Existing and new Members of the Team
- Recruit the Team and Educate them About the product
- Responsible for Daily Operational Reports
- Acting as a Champion to Help team members to achieve Sales target
- Individually owning a Sales Target Along with the Team
- Handover the Customer Appointments to Felid Sales Team.
- Enhanced team performance, providing ongoing training and support to all members.
- Facilitated open communication among team members, encouraging collaboration and problem-solving in challenging situations.
- Monitored sales metrics closely, making data-driven decisions to improve overall team performance.
- Organized monthly team meetings to discuss objectives, review progress toward goals, share best practices.
INSIDE SALES EXECUTIVE
TRIDENT RENAULT
02.2014 - 01.2016
- Lead Generation through web, social networking sites
- Cold callings & follow up on new business opportunities
- Attending Walking Customers
- Product Demonstration
- Finance quotation
- Negotiation
- Order closing
- Interact with new / existing clients via telephone calls & email
- Conduct post sales follow up (feedback).
Education
Bachelor of Commerce -
RANI AMMANI COLLEGE
Pre-University - undefined
GJC COLLEGE
SSLC - undefined
GJC HIGH SCHOOL
Skills
Workforce Management
Decision-Making
Sales operation
Performance monitoring
Sales Coaching
KPI Tracking
Strategic account development
Revenue Forecasting
Sales Reporting
Team Leadership
Sales management
Personal Information
- Husband's Name: Girish M
- Date of Birth: 08/26/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
Bangalore
Software
SAP
Azure
Lusha
Zoom info
Salesforce
CMat
Lynx
Timeline
Inside Sales Manager
Webhelp
10.2022 - Current
Inside Sales Manager
5C Network Pvt Ltd
07.2019 - 10.2022
INSIDE SALES TEAM LEAD
IZMO LTD.
03.2016 - 07.2019
INSIDE SALES EXECUTIVE
TRIDENT RENAULT
02.2014 - 01.2016
Bachelor of Commerce -
RANI AMMANI COLLEGE
Pre-University - undefined
GJC COLLEGE
SSLC - undefined
GJC HIGH SCHOOL