Naleni Suppiah
Summary
Experienced Clerk with a strong background in office administration and financial processing, currently serving at Sky Solid Waste Services in Penang, Malaysia. Demonstrates expertise in document organisation, data entry, and customer assistance, ensuring compliance with regulations and enhancing communication flow. Proven track record of managing confidential information with discretion and supporting staff operations through efficient handling of invoices and communications. Career goal includes further developing skills in administrative management to optimise organisational efficiency.
Overview
19
19
years of professional experience
Work History
Clerk
Sky Solid Waste Services
Penang, Malaysia
06.2017 - Current
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Photocopied documents, updated files, and faxed communications to support staff operations.
- Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
- Answered telephone calls to provide information, direct callers, and take messages, enhancing communication flow.
- Identified customer needs by engaging in clear dialogue and addressing queries. through clear communication, anticipating and responding appropriately to queries.
Audit and Tax Admin Assistant
PwC Malaysia
Penang, Malaysia
09.2015 - 06.2016
- Managed incoming calls and emails, ensuring prompt responses or directing queries to relevant departments to enhance communication flow.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Responded to incoming requests for information or forwarded to appropriate the appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Provided support to human resources, assisting with recruitment processes and maintaining employee records.
- Coordinated diary for senior staff, scheduling meetings and appointments to optimise time management.
- Organised board meetings, preparing agendas and taking minutes to facilitate effective discussions.
Cashier Clerk
Hospital Lam Wah Ee
Penang, Malaysia
12.2008 - 09.2015
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Trained new staff on cashiering procedures and customer service excellence.
- Reviewed and confirmed accuracy of guarantee letters received from customers.
General Office Clerk
K Suganthi & co
Penang, Malaysia
01.2008 - 12.2008
- Created and maintained spreadsheets using Excel.
- Answered telephone calls to offer information, direct callers and take messages.
- Organised and stored hardcopy files.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Managed incoming calls and emails, providing timely responses to enquiries and forwarding messages as necessary.
- Assisted colleagues with various clerical tasks to ensure smooth office operations.
- Facilitated smooth running of office operations through stocking supplies and managing inventory levels.
Administration Clerk
Alpha Logistic Sdn Bhd
Penang, Malaysia
06.2007 - 12.2007
- Provided day-to-day administrative support to logistics teams, enabling improved office efficiency.
- Developed and maintained an organised filing system for all logistics documents, including purchase orders and delivery receipts.
- Responded to customer enquiries and complaints regarding delivery issues, maintaining high levels of customer satisfaction.
- Investigated delivery issues and damages thoroughly, documenting outcomes to enable swift resolution.
- Scheduled transportation of outgoing goods to meet customer requirements.
Education
SPM - Science
Sekolah Kebangsaan Jelutong
Penang Malaysia01-2006
Skills
- Financial processing
- Document organisation
- Office administration
- Data entry
- Customer assistance
Languages
English
Advanced
C1
Malay
Upper Intermediate
B2
Tamil
Advanced
C1
Timeline
Clerk
Sky Solid Waste Services
06.2017 - Current
Audit and Tax Admin Assistant
PwC Malaysia
09.2015 - 06.2016
Cashier Clerk
Hospital Lam Wah Ee
12.2008 - 09.2015
General Office Clerk
K Suganthi & co
01.2008 - 12.2008
Administration Clerk
Alpha Logistic Sdn Bhd
06.2007 - 12.2007
SPM - Science
Sekolah Kebangsaan Jelutong