Nalaayini Puvaneswaran
Executive- Outpatient GL
Klang
Summary
Seeking full time career with an organization, which will permit to use my abilities and also to put my skills and practice efficiently in the best interest of the company.
Strong background in back ends operations. Knowledge of quality assurance, audits, bugs fixing and production management. Core competencies:
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Medical Claims Officer
MEDIEXPRESS.SDN.BHD
03.2017 - 02.2025
- Handle Telemedicine request of client- mainly with pharmacy
- Perform GL issuance [outpatient & inpatient-delivery related only]
- Administer all data for customer invoices and
- Perform invoice specialist data entry
- Administer client/ member enquires
- Developed training materials for new Claims Officers, fostering professional growth and improving team performance.
- Supported departmental goals by contributing ideas during team meetings aimed at refining processes within the organization.
- Reviewed contracts thoroughly to ensure proper coverage for various types of insurance policies held by clients.
Assistant Research & Development
MySihat, KKM, Putrajaya
01.2014 - 12.2016
- Assists in implementing new 'NON COMMUNICABLE DISEASE' and existing health projects
- Gathers research on new and existing technologies and procedures
- Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with community for projects effectiveness
- Manage everyday work activities and informed supervisor appropriately
- Administer and collect all metrics on processes and identify data points to improve all processes
- Documents all the data as outcome from the surveys on an everyday basis and collate metrics from various associates and prepare appropriate reports
- Monitor all data entry operations and ensure compliance to time frame
- Ensure and maintain effective professional relationships with staff
- Perform quality check assessment on all processes of various associates
- Coordinate with team members and ensure achievement of all team objectives and goals
- Analyze all issues of internal and external clients to maintain the effectiveness of resolutions
Temporary Teacher
SJK [T] JALAN EBOR
01.2013 - 01.2014
- Teach primary school student [ std 1- std 6]
- Major subject: English, Tamil, Science, Mathematics
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
Diploma Holder of Medical Laboratory Technology - Medical Laboratory
MSU College
Shah Alam, Selangor, Malaysia 05.2010 - 03.2013
Skills
Teamwork
Customer service
Microsoft office
Problem-solving abilities
Data entry
Teamwork skills
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
Effective communication
Active listening
Attention to detail
Task prioritization
Risk assessment
Client interviews
Patient contact
Salary Expectation
RM 3000.00 [above]
Core Competencies
- Excellent people management
- Teamwork
- Accuracy and punctuality
Personal Information
- Age: 26
- Date of Birth: 02/07/92
- Nationality: Malaysian
- Marital Status: Single
- Religion: Hindu
Hobbies
Love to travel alone and with kid
Prefer being independent
Learning a new skill, even meeting new people with different perspectives.
Timeline
Medical Claims Officer
MEDIEXPRESS.SDN.BHD
03.2017 - 02.2025
Assistant Research & Development
MySihat, KKM, Putrajaya
01.2014 - 12.2016
Temporary Teacher
SJK [T] JALAN EBOR
01.2013 - 01.2014
Diploma Holder of Medical Laboratory Technology - Medical Laboratory
MSU College
05.2010 - 03.2013