NAJWA NAJIHA BINTI MOHAMAD NASRAN
English Related Field
Kuala Lumpur,14
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities. Additionally, with a passion for the English language and its diverse applications, there is a demonstrated capability in creating compelling content, analyzing texts, and fostering effective communication. Committed to contributing expertise and further developing skills in an environment where a meaningful impact can be achieved.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
ENGLISH LECTURER (PART-TIME)
Asia Pacific University
1 2024 - Current
- Lead lectures for a variety of classes, including on-site instruction and classroom teaching
- Evaluated student performance through regular assessments, providing constructive feedback to support improvement.
- Provided academic support to struggling students through one-on-one tutoring sessions or additional office hours.
- Adapted instructional methods to accommodate diverse learning styles and individual needs of students.
- Utilized various teaching methodologies including group work, debates, simulations, and case studies to enhance learning experiences.
- Maintained accurate records of student attendance, participation, and performance to monitor progress over time.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Contributed to faculty meetings and professional development workshops, sharing best practices for effective teaching strategies.
- Increased student engagement by incorporating multimedia resources and interactive activities in lectures.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Developed and implemented behavior management plans to address student issues.
NON-MEDICAL CLAIMS, ANALYST (CONTRACT)
AIA Berhad
12.2021 - 07.2022
- Conduct claim investigation thru calls or writing to clinic / hospital / claimant / police etc
- Collect all necessary information, including policy details, accident reports, medical records, and any other relevant documents
- Use specialized claims processing software and databases to manage and document claims
- Communicate with policyholders, claimants, and other stakeholders to provide updates on claim status and requirements
- Provide excellent customer service by addressing inquiries and concerns from policyholders and claimants
- Perform follow-up for pending claims thru calling or reminders
- Prepare simple report
- Prepare standard correspondence letter
- Support ad-hoc assignment / project assigned by manager
- Process and settle major claims within agreed TAT (turn around time) and in compliance with procedure and guidelines
- Assist Team Leader/HOD from time to time.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Maintained contact with claimants and attorneys to determine treatment status.
PROOFREADER AND TRANSLATOR (PART-TIME)
Self-employeed
05.2018 - 01.2022
- Proofread English documents for tertiary level
- Translate English-Malay documents and assignments for tertiary level
- Reviewing and editing written content for grammar, punctuation, spelling, and clarity
- Ensuring consistency in writing style, formatting, and adherence to editorial guidelines.
- Demonstrated strong attention to detail when working with complex technical documents containing specialized terminology or jargon.
- Used style guidelines to make accurate changes and comply with ideal structure.
- Used translation software to verify complex terms and expedite communication process.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Reviewed, edited and proofread translated documents for accuracy.
- Attended training programs to improve professional knowledge and interpretation skills.
NON-MEDICAL CLAIMS, ANALYST (INTERNSHIP)
AIA Berhad
07.2021 - 11.2021
- Conduct claim investigation thru calls or writing to clinic / hospital / claimant / police etc
- Perform follow-up for pending claims thru calling or reminders
- Prepare simple report
- Prepare standard correspondence letter
- Support ad-hoc assignment / project assigned by supervisor.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Assisted clients throughout the entire lifecycle of their claim, from initial filing to final settlement or denial determination.
ENGLISH HOME TUTOR (PART-TIME)
Self-employeed
02.2018 - 12.2020
- Teaching secondary students
- Developed customized lesson plans and materials to address students' specific learning needs and goals
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Communicated with parents and teachers on students' progress.
- Assisted students in improving their reading, writing, speaking, and listening skills in English
- Stayed updated on current teaching methodologies and resources to enhance the effectiveness of lessons.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Monitored student progress and provided feedback and support.
- Created personalized lesson plans to meet needs of diverse learners.
- Conducted review sessions to help students prepare for tests.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Created an inclusive learning environment by addressing diverse learning needs and promoting a culture of respect and mutual understanding.
- Reviewed materials assigned by students' teachers to aid students in successfully completing homework.
SUBSTITUTE TEACHER AT SK BATU KAPOR
Sekolah Kebangsaan Batu Kapor
06.2018 - 09.2018
- Teaching Standard 4 Students
- Carry on the classroom procedures.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
PRACTICAL TEACHER AT SK AMPUNG CAMPURAN
Sekolah Kebangsaan Ampang Campuran
01.2018 - 05.2018
- Teaching English subject for Standard 1, 4 and 6 students
- Planning and preparing teaching materials.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Implemented differentiated instruction strategies to accommodate various learning styles and abilities, ensuring all students received appropriate support.
- Managed classroom behavior effectively using proactive strategies to maintain an optimal learning environment for all students.
- Created and implemented different learning activities to meet needs of different types of learners.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Education
Master of Science - Teaching English As A Second Language
UNIVERSITI PUTRA MALAYSIA
Serdang 10.2022 - Current
Bachelor of Arts - Applied English Language Studies
KOLEJ UNIVERSITI POLY-TECH MARA, KL
Taman Shamelin Perkasa 06.2019 - 11.2021
Diploma - Teaching English As A Second Language
KOLEJ UNIVERSITI POLY-TECH MARA, KL
Taman Shamelin Perkasa 01.2016 - 10.2018
Skills
English written and verbal communication
Time management and organization skills
Advanced in teaching technology
Customer relationship management
Editing software tools: Adobe Photoshop, Canva
Microsoft Office
Creative writing
Creative teaching skills
Analytical Skills
Analytical Thinking
Team Collaboration
Accomplishments
- Dean's list student.
- Organized a theatre production.
- Organized a mental health campaign.
- Assist with the mobility of students in the Faculty of Educational Studies.
Activities
- 2023, Participated in Netball Competition, Participated in Badminton League, Participated in student mobility in Universitas Negeri Malang, Indonesia
- 2021, Participated in KUPTM Run, Participated in True Beauty Campaign
- 2020, Participated in English Society Club, Participated in Badminton League
- 2018, Participated in Netball Competition GOH CHET KEE, MANAGER OF NON-MEDICAL CLAIMS DEPARTMENT (AIA BHD), 012-9198867, ChetKee.Goh@aia.com
References
GOH CHET KEE
- MANAGER OF NON-MEDICAL CLAIMS DEPARTMENT (AIA BHD)
- 012-9198867
- ChetKee.Goh@aia.com
NORLAILA BINTI WAHAB
- TEACHER AT SEKOLAH KEBANGSAAN BATU KAPOR
- 017-9077591
Timeline
Master of Science - Teaching English As A Second Language
UNIVERSITI PUTRA MALAYSIA
10.2022 - Current
NON-MEDICAL CLAIMS, ANALYST (CONTRACT)
AIA Berhad
12.2021 - 07.2022
NON-MEDICAL CLAIMS, ANALYST (INTERNSHIP)
AIA Berhad
07.2021 - 11.2021
Bachelor of Arts - Applied English Language Studies
KOLEJ UNIVERSITI POLY-TECH MARA, KL
06.2019 - 11.2021
SUBSTITUTE TEACHER AT SK BATU KAPOR
Sekolah Kebangsaan Batu Kapor
06.2018 - 09.2018
PROOFREADER AND TRANSLATOR (PART-TIME)
Self-employeed
05.2018 - 01.2022
ENGLISH HOME TUTOR (PART-TIME)
Self-employeed
02.2018 - 12.2020
PRACTICAL TEACHER AT SK AMPUNG CAMPURAN
Sekolah Kebangsaan Ampang Campuran
01.2018 - 05.2018
Diploma - Teaching English As A Second Language
KOLEJ UNIVERSITI POLY-TECH MARA, KL
01.2016 - 10.2018
ENGLISH LECTURER (PART-TIME)
Asia Pacific University
1 2024 - Current
Similar Profiles
Yap Jang ShengYap Jang Sheng
Technical Assistant at Asia Pacific UniversityTechnical Assistant at Asia Pacific University
Durgadevi ShanmugadasanDurgadevi Shanmugadasan
Part Time Invigilator at Asia Pacific UniversityPart Time Invigilator at Asia Pacific University
Rheashanaa ShailentrannRheashanaa Shailentrann
Student at asia pacific universityStudent at asia pacific university