Najwa Hanin Rameshan
Cyberjaya
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Business Development Executive
Juno Markets
10.2023 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and maintained strong relationships with key clients, ensuring customer satisfaction and repeat business.
- Collaborated with product development team to incorporate client feedback into new product offerings, enhancing company's competitive edge.
- Conducted product demonstrations and presentations to potential clients, effectively communicating value proposition of company's products and services.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Administrative Executive
Alphatitude Resources Sdn Bhd
01.2023 - 09.2023
- Effectively engaged with prospective clients, persuading them to join .
- Facilitated registration process, ensuring each client deposited required amount for account completion.
- Provided comprehensive assistance to clients, guiding them through verification process and familiarizing them with broker's website.
- Orchestrated and managed notable events, including "Boot camp" and Alpha Trading Summit in Malaysia.
- Ensured seamless execution of events, from planning to completion, with focus on client satisfaction.
- Conducted research to assist with routine tasks and special projects.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Demonstrated strong organizational and managerial skills to guarantee success of each event.
Event Executive
Creative Page Sdn Bhd
09.2018 - 12.2022
- Liaised with clients to determine exact event requirements.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Generated ideas to enhance and expand current event offerings.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Coordinated florists, photographers, and musicians for events.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Assembled creative and innovative event attractions based on internal capabilities.
- Developed and implemented successful marketing plans to generate event revenue.
Education
High School Diploma -
Universiti Teknologi Mara
Selangor05.2023
Associate of Arts -
Sekolah Menengah Kebangsaan Pasir Gudang
Pasir Gudang, Johor, Malaysia12.2017
Skills
- Revenue Generation
- Territory Growth
- Customer Relationship Management
- Market Research
- Client Consultations
- Fluent in English and Malay
- Decision-Making
- Relationship Building
- Team Collaboration
- Client Relations
- Currency Trading
- Sales expertise
Languages
Malay
Native language
English
Advanced
C1
Timeline
Business Development Executive
Juno Markets
10.2023 - Current
Administrative Executive
Alphatitude Resources Sdn Bhd
01.2023 - 09.2023
Event Executive
Creative Page Sdn Bhd
09.2018 - 12.2022
High School Diploma -
Universiti Teknologi Mara
Associate of Arts -
Sekolah Menengah Kebangsaan Pasir Gudang
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