NAJWA JAAFAR
Corporate Services Manager / Insurance Agency Manager
Ampang
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Manager, Corporate Services / Corporate Takaful Agency Insurance
SFS (M) Sdn Bhd
10.2023 - Current
- Serve as primary liaison between internal departments, senior leadership, and external stakeholders.
- Streamline administrative processes across HR, Finance, IT, and Operations to align with business goals.
- Organize and manage meetings, events, and internal communications.
- Oversee facilities management and general office administration.
- Coordinate with Finance to ensure timely payment of utilities, taxes, and regulatory dues.
- Prepare and submit statutory reports and compliance documentation.
- Support employee development through training needs analysis.
- Manage Takaful policy administration for corporate clients.
- Act as the key point of contact for client servicing and claims processing.
- Maintain accurate policy and claims records.
- Support report preparation and assist in client-related meetings.
Business Consulting Lead
Effective Corporate Resources Sdn Bhd
01.2023 - 10.2023
- Supported office management tasks, including lease, repairs, and relocation.
- Handled calls, emails, and messages, ensuring quick responses.
- Managed office procedures and ensured compliance with internal policies.
- Coordinated payment requests with Finance for timely vendor payments.
- Maintained department process manuals for business continuity.
- Assisted with tender data management, proposal preparation, and negotiations.
- Managed purchase orders, agreements, and office supplies.
- Compiled monthly performance reports for the Managing Director.
- Led projects for IT equipment procurement and IT leasing programs.
HR Operation Officer
Citibank Malaysia
07.2020 - 12.2022
- Managed payroll-related allowances and deductions for employees.
- Addressed payroll-related inquiries via HR Help Centre, email, Skype Messenger, and in-person.
- Coordinated the resignation process, including checklist validation, last pay calculations, and completion of leaving country forms.
- Assisted in preparing required documents for audit purposes related to payroll and compensation.
- Provided weekly benefit updates to regional management through the Benefit Scorecard, highlighting key progress and issues.
- Consolidated data for active employees and dependents for Employee Benefit policy review and renewal process for year 2021 & 2022.
- Prepared bi-weekly new hire, termination, and movement reports for insurer.
Senior Account Executive
AON Insurance Brokers Sdn Bhd
07.2007 - 10.2013
- Served as the main point of contact for corporate clients, ensuring seamless communication and understanding of employee benefits packages.
- Managed the full claims process, from submission to resolution, ensuring timely and accurate processing of employee claims for medical, life, disability and other benefit plans.
- Worked closely with insurers to ensure clients' policies were up to date.
- Reviewed and verified policies prior to distribution to clients, ensuring accuracy and compliance with client requirements.
- Addressed and resolved complex claims issues, working collaboratively with insurers, clients, and claimants to facilitate smooth claim settlements.
- Submitted appeal to the insurer for a rejected claim, utilizing negotiation skills to present a compelling explanation and ensure the claim was reconsidered and ultimately paid by the insurer.
- Responded to client claim inquiries via phone and email and conducted on-site helpdesk sessions at client offices to provide support and resolve issues.
- Managed claims reports and tracker, ensuring data accuracy, transparency, and timely submission to clients.
- Monitored claims for compliance with turnaround times and service level agreements.
- Assisted in the preparation of renewal proposals and worked with insurers to secure competitive rates and better terms for clients’ benefit plans.
Education
Bachelor of Business Administration (Hons) - Insurance
Universiti Teknologi MARA (UiTM)
01.2006 - 01.2008
Diploma in Business Studies - Insurance
Universiti Teknologi MARA (UiTM)
01.2002 - 01.2005
Skills
Interpersonal Skills
Timeline
Manager, Corporate Services / Corporate Takaful Agency Insurance
SFS (M) Sdn Bhd
10.2023 - Current
Business Consulting Lead
Effective Corporate Resources Sdn Bhd
01.2023 - 10.2023
HR Operation Officer
Citibank Malaysia
07.2020 - 12.2022
Senior Account Executive
AON Insurance Brokers Sdn Bhd
07.2007 - 10.2013
Bachelor of Business Administration (Hons) - Insurance
Universiti Teknologi MARA (UiTM)
01.2006 - 01.2008
Diploma in Business Studies - Insurance
Universiti Teknologi MARA (UiTM)
01.2002 - 01.2005
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