MICROSOFT OFFICE
NAJIHAH ZA'IM
SENIOR ONLINE FULFILLMENT EXECUTIVE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
SENIOR ONLINE FULFILLMENT EXECUTIVE
HEALTHY GRAZING SDN BHD
SELANGOR
03.2022 - Current
- Introduced new methods, practices and systems to optimize efficiencies.
- Carried out day-to-day fulfillment plans accurately and efficiently to ensure SLA and KPI is adhered to.
- Monitored inventory to plan stock replenishment for MY and SG in accordance to daily sales projection.
- Performed statistical analyses to gather data for operational team needs.
LIVESTREAM OPERATOR
ARKED MEDIA SDN BHD
SELANGOR
03.2022 - Current
- Coordinated with producers and on-air talent to ensure smooth live broadcasts across various channels.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations to achieve objectives.
- Identified and approved equipment and elements required for productions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
JUNIOR OPERATION EXECUTIVE
HEALTHY GRAZING SDN BHD
SELANGOR
12.2020 - 02.2022
- Supported all incoming B2C orders from the various channels.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Science - AIRCRAFT ENGINEERING TECHNOLOGY IN AVIONICS
UNIVERSITI KUALA LUMPUR
DENGKIL, SELANGOR 07.2014 - 12.2017
MBA - BUSINESS ADMINISTRATION
UNIVERSITI KUALA LUMPUR
KUALA LUMPUR 01.2019 - 07.2020
Skills
SLA fulfillment
Software
GOOGLE SHEET
Timeline
SENIOR ONLINE FULFILLMENT EXECUTIVE
HEALTHY GRAZING SDN BHD
03.2022 - Current
LIVESTREAM OPERATOR
ARKED MEDIA SDN BHD
03.2022 - Current
JUNIOR OPERATION EXECUTIVE
HEALTHY GRAZING SDN BHD
12.2020 - 02.2022
MBA - BUSINESS ADMINISTRATION
UNIVERSITI KUALA LUMPUR
01.2019 - 07.2020
Bachelor of Science - AIRCRAFT ENGINEERING TECHNOLOGY IN AVIONICS
UNIVERSITI KUALA LUMPUR
07.2014 - 12.2017
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