NAJIHAH ALI
STPM Graduate
Jasin, Melaka,04
Summary
Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use.
Overview
2
2
years of post-secondary education
Work History
Shop Assistant
WAKAKA
Jasin, 04
05.2023 - 09.2023
- Helped managers with daily checklists and last-minute requirements.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Prioritized helping customers over completing other routine tasks in store.
- Remained calm and composed in tense situations involving angry or upset customers.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Maintained clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed over 50 customer per day
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
High School Diploma -
SMK ISKANDAR SHAH
Jasin, Melaka, Malaysia 07.2021 - 03.2023
BACHELOR OF INFORMATION TECHNOLOGY - INTERNET OF THINGS
UNIKL MIIT
KUALA LUMPUR 10.2023 - Current
Skills
Adaptable and Flexible
Basic Mathematics
Positive Customer Engagement
Flexible Hours
Safety and Cleanliness Standards
Task Prioritization
Time Management
Adaptable and Flexible
Timeline
BACHELOR OF INFORMATION TECHNOLOGY - INTERNET OF THINGS
UNIKL MIIT
10.2023 - Current
Shop Assistant
WAKAKA
05.2023 - 09.2023
High School Diploma -
SMK ISKANDAR SHAH
07.2021 - 03.2023