Naive Rayoso
COSTUMER SERVICE
Metro Manila,Philippines
Summary
Adept at enhancing product quality and customer satisfaction, my tenure at Phil Union Frozen Foods Inc. showcased my ability to conduct detailed inspections and improve safety standards. Skilled in drawer management and customer relations, I significantly contributed to maintaining compliance and fostering positive customer feedback. My proactive approach and meticulous attention to detail have been pivotal in achieving company-wide goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CASHIER COSTUMER SERVICE
SHOPPING CENTER MANAGEMENT CORPORATION
09.2021 - 07.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Quality Control Inspector
Fushion Integrated Services Cooperative
08.2019 - 11.2022
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
Quality Control Inspector
FPf Corporation
08.2016 - 09.2017
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Sampled products to verify compliance with standards
- Followed safety protocols while handling hazardous materials.
Quality Control Inspector
Phil Union Frozen Foods Inc.
04.2013 - 06.2016
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
Education
National Certificate III - Events Management Services
Technical Education & Skills Development Authority
Vocational Training Center Hulo Bliss, Coronado St01.2020
National Certificate II - Bread And PastrybProduction
Technical Education & Skills Development Authority
Vocational Training Center Hulo Bliss, Coronado St10.2019
Bachelor Of Science In Home Economics - Food Business Management ( Food Processing Option)
Central Mimdanao University
04.2012
Skills
Drawer management
Certification
Awareness on Hazard Analysis and Critical Control Points
Timeline
CASHIER COSTUMER SERVICE
SHOPPING CENTER MANAGEMENT CORPORATION
09.2021 - 07.2024
Quality Control Inspector
Fushion Integrated Services Cooperative
08.2019 - 11.2022
Awareness on Hazard Analysis and Critical Control Points
06-2019
Quality Control Inspector
FPf Corporation
08.2016 - 09.2017
Quality Control Inspector
Phil Union Frozen Foods Inc.
04.2013 - 06.2016
National Certificate III - Events Management Services
Technical Education & Skills Development Authority
National Certificate II - Bread And PastrybProduction
Technical Education & Skills Development Authority
Bachelor Of Science In Home Economics - Food Business Management ( Food Processing Option)
Central Mimdanao University
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