NAISSAM BIN MOHAMED ALIAR
SUBANG JAYA,SELANGOR
Summary
Forward-thinking Gym Manager with background boosting memberships and managing staff. Committed to maintaining gym to offer first-class equipment, comfortable environment and clean amenities. Strong knowledge of using marketing promotions and referrals to bring in new members. Driven Gym Manager with 20 years overseeing gym operations, programs and employees. Expert at coaching staff members, monitoring daily activities and managing fitness programs. Outgoing and upbeat when interacting with customers and motivating team members to deliver stellar service. Motivated Fitness Manager with 20 years of expertise successfully resolving issues and conflicts in fast-paced sales-driven settings. Personable individual offering skilled collaboration and effective communication skills. In-depth knowledge of diverse training styles and techniques to promote client satisfaction and progress. Organized Fitness Manager with experience in sales, project management and staff oversight. Consistently drives business growth and presents information to clients to promote enthusiasm for fitness classes and individualized training. Driven-professional known for having talents in recruiting, interviewing, hiring and onboarding employees offering exceptional skills to the organization. Well-spoken Fitness Manager promoting an exemplary level of service to both clients and internal personnel. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Gym Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Gym Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Gym Manager
Clark Hatch Fitness
01.2010 - 01.2012
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Cultivated positive relationships with vendors to secure high-quality equipment at competitive prices.
- Negotiated contracts for group fitness instructors, personal trainers, and other professionals to maximize gym offerings while adhering to budget constraints.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Developed strategic plans for future expansion based on market trends, competitor analysis, and member feedback surveys.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Continuously researched the latest fitness industry trends to ensure the gym stayed current with new workout programs, equipment, and member interests.
- Trained employees on general procedures, gym rules and duties.
- Generated leads through sales promotions and word-of-mouth.
- Interviewed and hired gym staff for various roles.
- Set and managed employee work schedules for coverage in assigned areas.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Reviewed stock counts and ordered items to control inventory.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Gym Manager
Clark Hatch Fitness Centers
02.2009 - 01.2010
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Cultivated positive relationships with vendors to secure high-quality equipment at competitive prices.
- Negotiated contracts for group fitness instructors, personal trainers, and other professionals to maximize gym offerings while adhering to budget constraints.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
- Continuously researched the latest fitness industry trends to ensure the gym stayed current with new workout programs, equipment, and member interests.
- Trained employees on general procedures, gym rules and duties.
- Generated leads through sales promotions and word-of-mouth.
- Interviewed and hired gym staff for various roles.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
GYM MANAGER
Clark Hatch Fitness ( SHELL CONTRACT)
01.2006 - 01.2009
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Cultivated positive relationships with vendors to secure high-quality equipment at competitive prices.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Trained employees on general procedures, gym rules and duties.
- Interviewed and hired gym staff for various roles.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Gym Manager
Clark Hatch Fitness
01.2004 - 02.2006
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Continuously researched the latest fitness industry trends to ensure the gym stayed current with new workout programs, equipment, and member interests.
- Set and managed employee work schedules for coverage in assigned areas.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
ASST.GYM MANAGER
Clark Hatch Fitness Centers
01.2002 - 02.2003
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Interviewed and hired gym staff for various roles.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Gym Manager
Clark Hatch Fitness Centers
01.1999 - 01.2001
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Continuously researched the latest fitness industry trends to ensure the gym stayed current with new workout programs, equipment, and member interests.
- Interviewed and hired gym staff for various roles.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
GYM INSTRUCTOR
Clark Hatch Fitness Centers
01.1996 - 01.1999
- Enhanced member fitness levels by creating and implementing tailored workout plans.
- Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
- Developed rapport with gym members through personalized coaching sessions, fostering a supportive environment.
- Delivered high-quality group classes to maximize participant engagement and satisfaction.
- Collaborated with fellow instructors to develop innovative training programs for diverse client needs.
- Assisted in the recruitment and onboarding of new gym staff, ensuring seamless integration into the team.
- Managed gym schedules efficiently, balancing class offerings and instructor availability for optimal member experience.
- Contributed to increased membership retention by providing exceptional customer service and consistently meeting clients'' expectations.
- Promoted health and wellness initiatives within the community through active participation in local events and workshops.
- Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.
- Mentored junior instructors, sharing expertise for their professional development and growth within the organization.
- Facilitated open communication between staff members, fostering a positive work environment that encouraged collaboration and teamwork.
- Provided recommendations on gym layout improvements to enhance overall accessibility and functionality for all members.
- Organized special events such as fitness challenges or charity fundraisers, promoting camaraderie among members while supporting local causes.
- Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
- Continually sought feedback from gym members regarding preferences or areas for improvement, incorporating suggestions into future class planning and development.
- Led exercises and physical activities to engage students and develop physical skills.
- Conveyed health and well-being concepts beyond physical fitness.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Encouraged participants to stay motivated and reach fitness goals.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Assisted with marketing and promoting of classes and services.
- Promoted fitness classes to boost gym attendance.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Adapted classes to meet needs of participants with varying fitness levels.
Education
No Degree - MANAGEMENT
SIGLAP PRE UNIVERSITY, SINGAPORE
SINGAPORE03.1992
Skills
- Inventory Control
- Administrative tasks
- Interviews and hiring procedures
- Team Management
- Scheduling Coordination
- Facility Management
- Membership Sales
- Membership retention
- Fitness program creation
- Employee Relations
- Personal training experience
- Fitness Knowledge
- Sales management
- Recruiting and interviewing
- Verbal and written communication
- Telephone Etiquette
- Administrative duties
- Team Collaboration
- Staff Scheduling
- Team building
- Employee Motivation
- Sales Coaching
- Staff Management
Certification
CPR - Certified
Gym Instructor Course 1997 - Singapore
Gym Instructor Course 1998- Melaka
Level 2 - Sports Science Coach - Sports Science Institute Malaysia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Gym Manager
Clark Hatch Fitness
01.2010 - 01.2012
Gym Manager
Clark Hatch Fitness Centers
02.2009 - 01.2010
GYM MANAGER
Clark Hatch Fitness ( SHELL CONTRACT)
01.2006 - 01.2009
Gym Manager
Clark Hatch Fitness
01.2004 - 02.2006
ASST.GYM MANAGER
Clark Hatch Fitness Centers
01.2002 - 02.2003
Gym Manager
Clark Hatch Fitness Centers
01.1999 - 01.2001
GYM INSTRUCTOR
Clark Hatch Fitness Centers
01.1996 - 01.1999
No Degree - MANAGEMENT
SIGLAP PRE UNIVERSITY, SINGAPORE
Similar Profiles
Lyric Hammond-TooleLyric Hammond-Toole
Prep Line Cook at Hatch ClarkPrep Line Cook at Hatch Clark
DIVYESH VAGHASIYADIVYESH VAGHASIYA
Food runner at HATCH 77, VICTORIAFood runner at HATCH 77, VICTORIA
Selena AlmanzaSelena Almanza
School Health Assistant at Hatch Valley Public SchoolsSchool Health Assistant at Hatch Valley Public Schools