Naim Hafifi
Shopee Malaysia
Gombak
2
Languages
7
years of professional experience
Detail-oriented professional with 4 years of experience in production, customer service, and business operations. Skilled in data management, process coordination, and stakeholder communication. As Associate, Business Development (DHT), managed seller voucher submissions and performance tracking. Committed to enhancing operational efficiency and supporting business growth through collaboration and problem-solving.
Work History
Associate, Business Development (DHT)
2 Years- Conducted outbound calls to engage sellers and encourage participation in Shopee campaigns and programs.
- Managed agent attendance records and monitored performance to ensure achievement of campaign targets.
- Managed agent attendance records and monitored performance to ensure campaign targets were achieved.
- Created and optimized Google Sheets trackers to enhance daily operations and data visibility.
- Created, maintained, and optimized Google Sheets trackers to support daily operations and improve data visibility.
- Applied, validated, and troubleshot Google Sheets formulas to ensure accurate data reporting and minimize errors.
- Collaborated with cross-functional teams to resolve discrepancies and facilitate smooth execution of campaigns.
- Prioritized and managed multiple tasks simultaneously while meeting strict deadlines in a fast-paced environment.
- Executed ad-hoc assignments and projects to support business objectives.
L2 Agent (Logistics Team) L1 Agent (Call Team)
1 Year 8 Months- Customer Service L2 (Logistics Team)
- Handled customer inquiries, escalations, and complaints related to logistics and transportation services, ensuring timely and effective resolution.
- Proposed process improvements and operational solutions that enhanced efficiency and elevated customer experience.
- Guided and supported team members on complex cases and service-related matters to foster collaboration and knowledge sharing.
- Managed multiple cases in a fast-paced environment while upholding high service quality standards.
- Maintained high standards of service quality while managing multiple cases in a fast-paced environment.
- Ensured customer concerns were resolved efficiently while maintaining a positive customer experience.
- Achieved service level targets by handling customer interactions effectively and adhering to quality standards.
- Customer Service L1 (Call Team)
- Managed inbound customer calls and provided professional support across various service-related inquiries.
- Provided customer service at L2 level on logistics team, addressing complex inquiries and issues.
- Summarized key responsibilities and achievements, highlighting significant contributions in position.
- Delivered customer service at L1 level on call team, handling various inquiries and requests.
Technician
2 Years 4 Months- Monitored machinery progression to maintain optimal performance.
- Recorded and reported daily operational data to support operational decisions.
- Recorded and reported daily operational data accurately.
- Completed training for two assembly processes and one manufacturing process.
- Trained in two assembly processes and one manufacturing process.
Education
Diploma - Mechanical Engineering Manufacturing
- Course: Diploma of Mechanical Engineering Manufacturing
- Graduation Year: 2016-2019
- Sijil Pelajaran Malaysia
- Course: Sijil Pelajaran Malaysia
- Graduation Year: 2011-2015
Skills
Customer service orientation
Customer service
Time optimization
Time Management
Work planning
Data entry
MS office
Client support
Problem-solving
Time Management
Risk management
Leadership
Leadership qualities
Adaptability
Workplace safety
Flexible schedule
MS office
Data entry
Project coordination
Problem-solving
Languages
Malay
English
Personal Information
Title: Associate, Business Development (DHT), Shopee
Timeline
Associate, Business Development (DHT)
Shopee Malaysia
09.2024 - CurrentRead More
L2 Agent (Logistics Team) L1 Agent (Call Team)
Transcosmos Malaysia Sdn Bhd (Shopee)
05.2022 - 01.2024Read More
Technician
Panasonic Industrial Devices Malaysia
12.2019 - 04.2022Read More
Sekolah Menengah Kebangsaan Sungai Pusu, Gombak
from Sijil Pelajaran Malaysia
Read More
Politeknik Banting Selangor
Diploma from Mechanical Engineering Manufacturing
Read More