Nai Shi Yee (Melody)
Operation Manager
Kota Bharu,Kelantan
Summary
Accomplished Operations Manager with a proven track record at Golden HP Agency Sdn Bhd, enhancing operational efficiency and customer satisfaction. Expert in contracts management and adept at fostering strong customer relations. Demonstrated success in leading teams to achieve company objectives, leveraging skills in Mandarin and strategic planning to drive business growth.
Overview
7
7
years of professional experience
Work History
Operations Manager
Golden HP Agency Sdn Bhd
Kota Bharu Kelantan
11.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Supervisor
J&T Express
Kota Bharu
01.2019 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Administrator
VC Art Stat Sdn Bhd
Kota Bharu Kelantan
04.2017 - 12.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
Bachelor Of Music - Cello & Dance
Johnsim Education
Kota Bharu Kelantan12.2016
SPM -
SMJK CHUNG CHENG
Kota Bharu Kelantan12.2015
Skills
Operations ,contracts management
Customer relations specialist, risk management
Report , Microsoft Word,Excel,Power Point
New product introductions strategies
Purchasing and procurement
Mandarin
Bahasa Melayu
English
Timeline
Operations Manager
Golden HP Agency Sdn Bhd
11.2021 - Current
Supervisor
J&T Express
01.2019 - 10.2021
Administrator
VC Art Stat Sdn Bhd
04.2017 - 12.2018
Bachelor Of Music - Cello & Dance
Johnsim Education
SPM -
SMJK CHUNG CHENG