Nahara Binti Abdul Raup
Sepang, Selangor,Malaysia
Summary
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Customer Support Executive
Cellavie Sdn. Bhd.
Cyberjaya, Selangor
06.2025 - Current
- Delivered exceptional support aimed at enhancing customer satisfaction.
- Cultivated strong business relationships with customer agents and healthcare professionals through quality service.
- Supported sales of company products and services.
- Managed client support and kept clients updated on new products, pricing, and relevant information.
- Developed and delivered presentations in professional manner.
- Assisted in arranging treatment and coordinating delivery logistics.
- Handled high volume of inbound calls and emails for resolution of customer issues.
- Assisted in resolving conflicts by providing effective solutions to customer disputes.
House officer
Hospital Tawau
Tawau, Sabah, Malaysia
10.2022 - 02.2025
- Performed blood draws and other laboratory tasks, aiding swift diagnosis.
- Assisted in medical and surgical procedures to ensure optimal patient outcomes.
- Actively participated in ward rounds to monitor progress and plan further treatment.
- Safely prescribed and administered medications including analgesia, intravenous fluids and antibiotics.
- Managed emergency situations calmly, reducing potential risks or complications.
- Collaborated effectively with multi-disciplinary teams to optimise patient care services.
- Worked flexible hours, covering nights, weekends and public holidays as required, demonstrating flexibility and dedication.
- Maintained detailed documentation of all treatments delivered to patients for future reference and continuity of care.
- Ensured adherence to medical ethics whilst dealing with sensitive patient information.
Clinic Assistant
Menara Clinic KLIA2
Sepang, Selangor, Malaysia
05.2022 - 08.2022
- Assisted doctors with administrative tasks.
- Applied positive customer service approach to increase satisfaction levels.
- Ensured proper stock levels for all medical supplies, reducing delays in treatments.
- Assisted with minor medical procedures, improving overall patient care.
- Gave patient injections and removed stitches to promote healing.
- Collect biological samples and prepared them for laboratory testing.
- Helped in managing medical emergencies effectively, ensuring optimal patient care during critical situations.
- Maintained cleanliness in all areas of clinic, ensuring healthier environment for patients.
Bakery Assistant
Hawa Bouquet & Cafe
Cairo, Egypt
01.2022 - 02.2022
- Monitored expiry dates and used ingredients accordingly.
- Followed recipes meticulously; produced consistent quality across all baked goods.
- Prepared custom orders, met individual customer requirements effectively.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Decorated cakes for enhancing visual appeal.
Education
Bachelor Degree - Medicine and Surgery (MB.Bch)
Al Azhar University
Cairo, Egypt 10.2015 - 02.2022
Malaysian Certificate of Education - (SPM)
Lahad Datu Science Secondary School
Lahad Datu, Sabah 01.2013 - 11.2014
Lower Secondary Assessment - (PMR)
Lahad Datu Science Secondary School
Lahad Datu, Sabah 01.2010 - 10.2012
Skills
- Client-Focused approach
- Patience and tolerance
- Calm under pressure
- Courtesy etiquette
- Customer sales support
- Cash and card processing
- Data entry accuracy
- Medical terminology proficiency
- Medical confidentiality
- Phlebotomy techniques
Languages
Malay
Native
English
Fluent
Arabic
Elementary
Languages
3,6,6
Affiliations
- Hiking
- Jogging
- Badminton
- Baking
Certification
Basic Life Support (BLS) Provider Course Certification - Hospital Tawau / Jan 2025
Full Registration Certification - Malaysian Medical Council (MMC) / Dec 2024
Provisional Registration Certification - Malaysian Medical Council (MMC) / Sept 2022
Triage Course Certification - Hospital Banting / Jul 2019
Timeline
Customer Support Executive
Cellavie Sdn. Bhd.
06.2025 - Current
House officer
Hospital Tawau
10.2022 - 02.2025
Clinic Assistant
Menara Clinic KLIA2
05.2022 - 08.2022
Bakery Assistant
Hawa Bouquet & Cafe
01.2022 - 02.2022
Bachelor Degree - Medicine and Surgery (MB.Bch)
Al Azhar University
10.2015 - 02.2022
Malaysian Certificate of Education - (SPM)
Lahad Datu Science Secondary School
01.2013 - 11.2014
Lower Secondary Assessment - (PMR)
Lahad Datu Science Secondary School
01.2010 - 10.2012