Naguleshwary Gunasingam
Service Desk Analyst
Cyberjaya
Summary
Experienced IT support professional with a strong background in troubleshooting and resolving technical issues efficiently. Demonstrates a keen focus on teamwork and achieving results while seamlessly adapting to changing environments. Skilled in providing exceptional customer service, problem-solving, and technical communication for reliable user support. Known for consistently maintaining high standards and delivering impactful results.
Overview
10
10
years of professional experience
32
32
years of post-secondary education
3
3
Languages
Work History
Service Desk Analyst
ATOS SERVICES (M) SDN BHD
01.2024 - Current
- Assisting user with Windows 11 migration process
- Specifically trained to handled issue related to post and pre windows 11 migration issue
Specialist, IT Service Operations
Optimum InfoSolutions
06.2022 - 01.2024
- Providing it support to Dell Technologies Internal staff via call and chat
Service Desk Analyst
ATOS SERVICES (M) SDN BHD
01.2020 - 06.2022
- Providing it support to US, UK and India based user via call, chat, and email channel
Technical Executive
NTA Monitors SDN BHD
06.2019 - 10.2019
- Testing networks and IP address, security of a website and IP address
Service Desk Analyst
IBM MALAYSIA SDN BHD
02.2019 - 06.2019
- Providing it support to US, UK and India based user via call, chat, and email channel
Clerk /Admin Executive
World Level Transport
01.2015 - 02.2019
- Administrative and clerical; filling, updating payments & preparing letters
Education
BACHELOR IN HUMAN CAPITAL MANAGEMENT (HONOURS) - Human Resources Management
Management & Science University (MSU)
Shah Alam, Selangor, Malaysia 04.2001 -
DIPLOMA - FORENSIC COMPUTING
Staffordshire University
England 04.2001 - 04.2019
SIJIL TERTINGGI PELAJARAN MALAYSIA (STPM) - Art Stream
Sekolah Menegah Kebangsaan Petaling Jaya
Petaling Jaya, SelangorSIJIL PELAJARAN MALAYSIA (SPM) - Art Stream
Sekolah Menegah Kebangsaan (P) Sri Aman
Petaling Jaya, SelangorSkills
Technical support
Remote technical support
Escalation management
System administration
Network troubleshooting
Incident management
Software support
Remote support
Hardware troubleshooting
Technical troubleshooting
Problem-solving
Microsoft windows and office
Miscellaneous
- Willing to travel : Yes
- Willing to relocate : Yes
- Possess own transport : Yes
- Availability : 2 Month Notice Period
Timeline
Service Desk Analyst
ATOS SERVICES (M) SDN BHD
01.2024 - Current
Specialist, IT Service Operations
Optimum InfoSolutions
06.2022 - 01.2024
Service Desk Analyst
ATOS SERVICES (M) SDN BHD
01.2020 - 06.2022
Technical Executive
NTA Monitors SDN BHD
06.2019 - 10.2019
Service Desk Analyst
IBM MALAYSIA SDN BHD
02.2019 - 06.2019
Clerk /Admin Executive
World Level Transport
01.2015 - 02.2019
BACHELOR IN HUMAN CAPITAL MANAGEMENT (HONOURS) - Human Resources Management
Management & Science University (MSU)
04.2001 -
DIPLOMA - FORENSIC COMPUTING
Staffordshire University
04.2001 - 04.2019
SIJIL PELAJARAN MALAYSIA (SPM) - Art Stream
Sekolah Menegah Kebangsaan (P) Sri Aman
SIJIL TERTINGGI PELAJARAN MALAYSIA (STPM) - Art Stream
Sekolah Menegah Kebangsaan Petaling Jaya
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