NAGULAN
Malim Nawar
Summary
Knowledgeable Payment Collector with solid background in payment collection and customer service. Proven ability to manage account receivables effectively while maintaining positive client relationships. Demonstrated strong communication and problem-solving skills in resolving payment issues efficiently.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
STUDENT HELPER
SEGi UNIVERSITY
01.2017
- Update student's profile For Course Counselor
EVENT & CATERING ORGANIZER
KARTHIK DECO & CATERING ENTERPRISE
01.2017 - 01.2019
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Scheduled and organized catering, transportation and staffing to manage event logistics.
- Utilized project management skills to meet event deadlines and complete requirements.
CUSTOMER SERVICE PAYMENT COLLECTOR
CUCKOO INTERNATIONAL
01.2019 - 01.2021
- Developed rapport with clients, fostering trust while ensuring timely repayment of outstanding debts.
- Maximized revenue recovery by employing persuasive negotiation tactics and maintaining a professional, assertive demeanor during customer interactions.
- Facilitated open communication channels between collectors, management staff, and other departments as necessary for efficient operations coordination.
- Efficiently managed a high volume of outbound calls daily, prioritizing tasks and staying focused under pressure.
- Exceeded personal collection goals consistently while upholding ethical standards and maintaining positive relationships with clients.
- Maintained accurate records of customer contact history, payments, and account status for streamlined operations.
OWNER & STOCK MANAGER
MEADOW MART CONVENIENCE STORE
01.2019 - 01.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
MANAGER
PETRON TANJUNG TUALANG
01.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
PT3 & SPM -
SMK MALIM NAWAR
Malim Nawar, Perak 01.2012 - 01.2016
UPSR - undefined
SJK(T) METHODIST
Malim Nawar, Perak 01.2006 - 01.2011
Skills
PROFESSIONALISM
TIME MANAGEMENT
COMMITMENT & TEAMWORK
STUDY STRATEGIES
CUSTOMER SERVICE
Timeline
MANAGER
PETRON TANJUNG TUALANG
01.2022 - 04.2024
CUSTOMER SERVICE PAYMENT COLLECTOR
CUCKOO INTERNATIONAL
01.2019 - 01.2021
OWNER & STOCK MANAGER
MEADOW MART CONVENIENCE STORE
01.2019 - 01.2022
STUDENT HELPER
SEGi UNIVERSITY
01.2017
EVENT & CATERING ORGANIZER
KARTHIK DECO & CATERING ENTERPRISE
01.2017 - 01.2019
PT3 & SPM -
SMK MALIM NAWAR
01.2012 - 01.2016
UPSR - undefined
SJK(T) METHODIST
01.2006 - 01.2011
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