Nagaratnam A/P Munaisparan
Puchong Batu Dua Belas,10
Summary
With more than 20 years of experience in customer service, I have used consultative techniques to understand customer needs and make strategic referrals to business partners. I have also collected customer feedbacks and made process changes aiming to increase customer satisfaction.
Overview
23
23
years of professional experience
Work History
Manager – Complaint & Escalation
prudential assurance malaysia bhd
07.2006 - 08.2024
- Handling and ensuring all complaints are handled professionally and efficiently
- Collaborate with other departments to address and resolve customer complaints
- Train and mentor departments on best practices for handling customer complaints
- Escalate unresolved issues and serious complaints to the appropriate levels of management
Customer Relations & Education Advisor
british council mALAYSIA
01.2002 - 06.2006
- Providing education counselling and advice to help students apply to universities
- Attending and dealing with student enquiries in a prompt, friendly & professional manner
- Proactive in following up with students and parents' enquiries and building trust and positive relationship with them
- Liaising with partner universities and admissions to track students’ application progress, interview arrangement and advocate on behalf of students etc
- Managing and updating student records accurately
Education
Bachelor of Business Administration - International Business
University Of Western Sydney
Malaysia01.2002
Secondary -
Sekolah Menengah (P) Jalan Ipoh
Kuala Lumpur01.1998
Primary -
Sekolah Jenis Kebangsaan Tamil Segambut
Kuala Lumpur01.1992
Skills
- Problem solving
- CRM software
- Verbal and written communication
- Calm and professional under pressure
- POS system
- Team player
- Adaptable and agile
- Empathy and compassionate care
- Willingness to learn
- Cross-functional team management
- Customer relationship management (CRM)
- Cross-functional teamwork
References
Aileen Tay Hui Li, Customer Analytics Manager – Prudential Assurance Malaysia Bhd, 012 3729655
Timeline
Manager – Complaint & Escalation
prudential assurance malaysia bhd
07.2006 - 08.2024
Customer Relations & Education Advisor
british council mALAYSIA
01.2002 - 06.2006
Bachelor of Business Administration - International Business
University Of Western Sydney
Secondary -
Sekolah Menengah (P) Jalan Ipoh
Primary -
Sekolah Jenis Kebangsaan Tamil Segambut
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