Naganantheny Dhanabalan @ Theny
Senior Health Screening Assistant
Ayer Itam,Penang
Summary
Dynamic and proactive, excelled as a Senior Health Screening Assistant at Pantai Hospital Penang, mastering clinical procedures and customer service recovery. Demonstrated exceptional organizational skills and a knack for fast learning. Proficient in computer applications and adept at decision-making, significantly enhancing department efficiency and patient satisfaction.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Senior Health Screening Assistant
Pantai Hospital Penang
07.2012 - Current
- Responsible for health check duties,administration work required in Health Screening Centre.
- Coordination and preparation of medical check up patients.
- Perform clinical procedures eg: Stress test, ECG,Lung Function test, Observation.
- Responsible for department issues as a HOD's assistant while HOD is on leave / away from hospital.
- Handling customer complaint to solve issues and to do service recovery to satisfied the customers need.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
High School Diploma -
SMK AIR ITAM
Penang 01.2025 - 12.2025
Skills
- Fast learner and able to work independently
- Good Computer skills
- Well time management
- Able to do data entries as per the requirements
- Able to prepare documents / complete task within the given time frame
- Good in Workload management , to priorities urgent/non urgent work
- Able to make decision for problem solving when necessary
Reference
Dr Don Wyan
Occupational Health Specialist
(Pantai Hospital Penang)
017-4950560
Timeline
High School Diploma -
SMK AIR ITAM
01.2025 - 12.2025
Senior Health Screening Assistant
Pantai Hospital Penang
07.2012 - Current
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