NAGA LETCHUMI

• Act as the first point of contact for customers, handling inquiries via phone, email, WhatsApp, Facebook, inbound and outbound channels.

• Deliver excellent customer experience by resolving issues efficiently and providing accurate product guidance.

• Monitor and handle customer complaints, ensuring timely resolution through the complaint management system.

• Perform manager call-backs for escalated customer cases and maintain strong customer relationships.

• Streamline loan submissions and ensure all documentation and processes are completed accurately.

• Conduct compliance assessments to ensure adherence to company and regulatory requirements.

• Manage loan payment allocation, disbursement processes, and stamp duty documentation.

• Analyze customer feedback and report product malfunctions or improvement opportunities to internal teams.

• Generate daily operational reports and data analysis to track performance and service quality.

• Train and guide junior staff on system handling and operational procedures.

• Conduct floor walk monitoring to support team performance and maintain service standards.

• Inform customers about new product features, updates, and services.

• Handle 60–80 daily inbound calls/chats for international airline.
• Assist passengers with check-in, boarding, and baggage procedures.
• Handle customer inquiries, travel changes, and special service requests with efficiency and empathy.
• Coordinate with flight operations and ground handling teams to ensure smooth boarding processes.
• Resolve customer complaints and service issues professionally while maintaining brand reputation.
• Promote airline loyalty programs and upgrades, contributing to customer retention.

• Handle customer inquiries via live chat, email, and in-app messaging for TikTok Shop.
• Resolve issues related to payments, deliveries, refunds, and product returns with empathy and efficiency.
• Coordinate with sellers and logistics partners to ensure timely order processing.
• Educate users about platform features, promotions, and safety policies.
• Track and report common customer issues to help improve user satisfaction and platform quality.

• Handle customer inquiries and complaints inbound call.
• Assist users with order tracking, refunds, payment verification, and return requests.
• Collaborate with sellers, logistics, and finance teams to ensure timely resolutions.
• Maintain accurate records in CRM systems and provide feedback on recurring issues.
• Achieved and maintained high customer satisfaction scores and service-level targets.
• Provide product knowledge and guide customers on platform features and promotions.