NAGA DUREIS RAO A/L ANANTHA RAO
MAINTENANCE/EQUIPMENT ENGINEER
Petaling Jaya
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 7 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in microsoft administration and troubleshooting and system information analysis.
Technically savvy Service Engineer experienced in testing, integration and installation of PNP equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction.
Overview
7
7
years of professional experience
2029
2029
years of post-secondary education
Work History
Service Engineer
MSV SYSTEMS & SERVICE
Muar, Johor
08.2022 - Current
- Service and maintenance machine/equipment at customer side like PNP Machine and Burn-in Oven, Driver Board
- Data collection and critical analysis on customer complaints and problems
- PCB Board repairing, electrical & electronics troubleshooting
- Customer requirements
- Burn-In Oven and PNP Machine prevention maintenance and troubleshooting
- Spare parts arrangement and delivering as per customer requirements Handling Customer Meetings and accomplish
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
- Resolved customer complaints in prompt, polite and professional approach.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
Equipment and Maintenance Engineer
KESM INDUSTRIES BERHAD
Petaling Jaya, Selangor
12.2021 - 07.2022
- Follow up with vendor and production team regarding machine maintenance and improvement plan
- Handling a team of technician to carry out maintenance job mainly focus on machine prevention and maintenance activity and machine downtime reduction
- Preparing report regarding machine maintenance based on machine performance, downtime, improvement plan, Spare part list check, machine maintenance checklist, 8D report and data analysis
- Handling customer and internal meetings
- Carry out case study and data analysis on machines performance
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Optimized spare parts inventory management for cost reduction and increased availability.
- Collaborated with production teams to align maintenance activities with production schedules, minimizing disruptions.
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
EQUIPMENT AND OVEN MAINTENANCE TECHNICIAN
KESM INDUSTRIES BERHAD
Petaling Jaya, Selangor
04.2018 - 12.2021
- Perform ICOS scanning and PNP machine troubleshooting and fine tune software & hardware to setup recipe for new product
- Knowledge in troubleshooting Burn-In oven such as EDA, ELES, DESPATCH, AEHR etc
- Dismantle, adjust, repair, and assemble/set up PNP Machine as FASTRACK and PRO-V
- Able to repair strapping machines
- Assist process engineering to perform simulation & functional line testing on new product to ensure the equipment quality meet standard
- To lead shift technicians, carry out and report maintenance of Burn-In ovens
- To maintain and advise engineers on Burn-In oven preventive maintenance condition
- Gather information data and observation recorded during daily checklist and periodic maintenance
- Track quality issues in maintenance and prepare weekly report
- Able to repair servo motor, software issues, motor offset setting, sensors, modify mechanical parts and electronical parts of Burn-In oven
- Responsible in basic soldering
- Can work in excel and able prepare pivot tables for data compile process
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Inspected and maintained equipment to keep items in top working condition.
Education
Bachelor of Science - ELECTRIC AND ELECTRONIC
UNIVERSITY OF SUNDERLAND
01.2016 - 12.2018
DIPLOMA IN ELECTRICAL & ELECTRONIC ENGINEERING -
SEGI COLLEGE SUBANG JAYA
SIJIL PELAJARAN MALAYSIA -
SMK LA SALLE PETALING JAYA
04.2001 - 01.2012
Skills
- MICROSOFT APPLICATIONS
- MICROSOFT OUTLOOK
- PCB BOARD REPAIR
- MACHINERY REPAIR
- ELECTRICAL TROUBLESHOOTING
- I/O BOARD PLUG AND PLAY
- RELAY
- EQUIPMENT TRACKING
- REDUCE DEFECT RATE
- E-JOB SHEET PROJECT
Skills
Field service
Preventive Maintenance
Report preparation
System diagnostics
System maintenance
Equipment operation
Instrumentation calibration
Root-cause analysis
Equipment troubleshooting
Timeline
Service Engineer
MSV SYSTEMS & SERVICE
08.2022 - Current
Equipment and Maintenance Engineer
KESM INDUSTRIES BERHAD
12.2021 - 07.2022
EQUIPMENT AND OVEN MAINTENANCE TECHNICIAN
KESM INDUSTRIES BERHAD
04.2018 - 12.2021
Bachelor of Science - ELECTRIC AND ELECTRONIC
UNIVERSITY OF SUNDERLAND
01.2016 - 12.2018
SIJIL PELAJARAN MALAYSIA -
SMK LA SALLE PETALING JAYA
04.2001 - 01.2012
DIPLOMA IN ELECTRICAL & ELECTRONIC ENGINEERING -
SEGI COLLEGE SUBANG JAYA
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